Mahbuba Islam
Harlow,Essex
Summary
I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunists. I want to excel in this field with hard work, perseverance and dedication. I want to highly rewarding career where I can use my skill and knowledge for organizational and personal growth.
Overview
8
8
years of professional experience
Work history
Post Office Assistant
WHSmith Store & Post Office
Harlow
2024.12 - 2025.09
Post Office Assistant
UOE Store & Post Office
Ware
2024.07 - 2024.11
- Provided excellent customer service while efficiently handling the dispatch of parcels, both within the UK and internationally
- Managed diverse services including foreign currency exchange, Travel Money card, Travel insurance, passport and driving license applications/renewals, DBS checks, and CIA licenses
- Managed all banking transactions, including daily cash deposits, withdrawals, and cheque deposits, while ensuring accurate till reconciliation
- Managed customer payments for utility bills, electricity top-ups, council tax, and vehicle tax
- Contributed to sales goals by promoting and selling financial products and supplies, while also supporting daily operations and administrative tasks
Team Leader
Papa Johns
2024.02 - 2024.05
- Creates a welcoming environment and provides excellent customer service including learning about products
- Dealing large number of customers on a daily basis and ensuring satisfaction
- Taking orders and addressing customer inquiries
- Making pizzas and preparing other menu items
- Operating the cash register and processing payments
- Working with other team members to ensure efficient service
- Monitoring stock levels and restocking ingredients to ensure the kitchen is well-supplied.
Officer In Charge
IFIC Bank PLC
2019.11 - 2024.01
- Good understanding on general banking & credit operations
- Manage banking operations & give customer service
- Positive approach for procuring business
- Work with maximal supervision
- Manage a team
- Good communication & conflict resolution skill
- Strong leadership & managerial communication skills
Team Leader
Shwapno Supermarket Chain
2018.01 - 2019.10
- Assisting customers with locating products and providing product information
- Operating cash registers and processing transactions
- Restocking shelves and ensuring product displays are tidy and well-organized
- Handling customer inquiries and resolving any issues or complaints
- Collaborating with other team members to ensure efficient store operations
- Participating in training sessions to stay updated on store policies, product knowledge, and customer service best practices.
Education
MSc - International Business with Advanced Research
University of Hertfordshire
2024.01 -
Teacher Training Level 3 - Education and Training
Harlow College
Harlow, Essex 2025.09 -
Successfully completed Academic English - Business Communication
University Of Hertfordshire
M.S.S - Economics
Jagannath University
B.S.S Hons - Economics
Jagannath University
IELTS - undefined
Skills
- Customer service & product knowledge
- Technical support & MS Office proficiency
- Cash handling, till balancing & risk prevention
- Retail operations & customer-facing activities
- Training, development & health & safety standards
- Teamwork, leadership & communication
- Multitasking & time management
- Digital Literacy
Professional Trainings & Certifications
- International marketing foundation, LinkedIn Learning
- Induction Program for customer service Officer, Successfully completed
- Basics of Banking, Completed
- Basic course on credit Management, Completed
- Training course on Anti-money laundering, Completed
- Health & safety training, Completed
- Food & Hygiene training, Completed
- Location regulation awareness course, Completed
- General security awareness, Completed
Timeline
Teacher Training Level 3 - Education and Training
Harlow College
2025.09 -
Post Office Assistant
WHSmith Store & Post Office
2024.12 - 2025.09
Post Office Assistant
UOE Store & Post Office
2024.07 - 2024.11
Team Leader
Papa Johns
2024.02 - 2024.05
MSc - International Business with Advanced Research
University of Hertfordshire
2024.01 -
Officer In Charge
IFIC Bank PLC
2019.11 - 2024.01
Team Leader
Shwapno Supermarket Chain
2018.01 - 2019.10
M.S.S - Economics
Jagannath University
B.S.S Hons - Economics
Jagannath University
IELTS - undefined
Successfully completed Academic English - Business Communication
University Of Hertfordshire