Suzanne Giddings
Lambourn,West Berkshire
Summary
Dependable team worker with strong customer service skills. Performs tasks with meticulous attention to detail to meet time targets. Track record of producing accurate written records, planning logistics, and prioritising customer privacy. Detail-oriented mail team member versed in receiving, sorting and dispatching parcels. Highly organised in managing mail movements and thorough in maintaining documentation. Strengths include time management, multitasking and focus on efficiency.
Overview
27
27
years of professional experience
Work History
Post office assistant
Aldbourne post office and cafe
Aldbourne, Wiltshire
06.2023 - 05.2024
- Completed sorting and delivery tasks in line with target timeframes.
- Collected signatures and payments from customers sending and receiving mail.
- Adhered to security policies to maintain service integrity.
- Maintained basic records of incoming and outgoing correspondence.
Post office manager
Southern Co-Op
Lambourn, West Berkshire
02.2009 - 05.2023
- Maximised sales revenue through effective upselling to premium post office products.
- Prevented stock-outs, monitoring postal supply stock in [Software] and promptly reordering low-stock items.
- Drove commercial growth by implementing mandatory sales training, growing branch revenue by [Number]% within [Timeframe].
- Implemented [Frequency] POS training to increase check-out efficiencies, reducing customer waiting times by [Number]%.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
- Processed cash deposits and withdrawals for customers.
- Improved customer satisfaction levels by maintaining in-depth knowledge of bank products and services.
- Assisted customers with questions about products, services and terms.
- Prevented fraud by verifying customer identities and validating transaction details.
- Helped customers complete credit card and general bill payments in-person or via online banking system.
Assistant manager
Welcome Break
Membury , West Berkshire
03.1997 - 12.2008
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Education
GCSEs -
Shaw house school
Newbury, West Berkshire 09/1981 - 06/1984
Skills
- Customer Service
- Stock management
- Multitasking
- Product recommendations and upselling
- Suggestive upselling
Affiliations
- I love spending time with my family enjoying days out holidays and just generally being together
- I love to read spend time socialising with friends and extended family
- Travelling city breaks and holidays
Timeline
Post office assistant
Aldbourne post office and cafe
06.2023 - 05.2024
Post office manager
Southern Co-Op
02.2009 - 05.2023
Assistant manager
Welcome Break
03.1997 - 12.2008
GCSEs -
Shaw house school
09/1981 - 06/1984
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