Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Mahad Abdillahi

Mahad Abdillahi

Architectural Technologist Student
London

Summary

I am a self-confident, active, and ambitious individual with excellent interpersonal communication skills. As a self-driven team player with a solid work ethic, I'm cheerful, energetic, and physically active while still maintaining a positive "can do" attitude. In pursuit of achieving goals of the highest calibre, I promise to take on responsibilities. Additionally, I like to stay positive and focused when faced with a challenge, and remain open-minded when thinking about new ideas and problems. As well as developing the necessary skills to succeed in life, I am committed to developing myself as a person. Lastly, working both independently and in groups is something I excel at. With this in mind, I strive to be an asset to any team I join, and will work hard to ensure successful outcomes for any project I am involved in. I also like to add a little bit of humor to any situation - after all, laughter is the best medicine!

Overview

9
9
years of professional experience
12
12
years of post-secondary education

Work History

Delivery Driver

DPD
London
10.2022 - 04.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Responsible for setting up my own routes every morning and to handle all the logistics myself.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.

Home Delivery Driver

Sainsbury's
Alperton
09.2020 - 08.2021
  • Communication - I work closely with my team to ensure that all orders are right and that they can be delivered
  • Logistics - I consider everything and plan my route accordingly to ensure that I reach at each location on time to drop off the products
  • Customer Service - As the company's face, I go above and beyond to ensure that all customers receive the best service possible.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.

Customer Service Assistant

Wilko, Details
London
09.2019 - 09.2020
  • Answered customer questions about product availability and shipment times.
  • Managed numerous different types of incoming calls each day with utmost professionalism and knowledgeable service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Organized and scheduled customer orders to appropriate departments.
  • Maintained clean and organized work environment to maintain customer safety.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.

Customer Service Assistant

Sainsbury's
London
10.2018 - 08.2019
  • Before sale, ensuring that all things had been thoroughly inspected.
  • Assuring that store standards are always high and that customers enjoy outstanding service.
  • I was also responsible for merchandising the sales floor in addition to assisting customers.
  • Answered customer enquires about product availability and delivery times.
  • Delivered prompt service to prioritize customer needs.

Home Delivery Driver

Tesco
Greenford
06.2018 - 08.2018
  • Communication - Liaising well with my team to make sure all orders are correct and can be delivered.
  • Logistics - I consider everything and plan my route accordingly to ensure that I reach at each location on time to drop off the products.
  • Customer Service - As the company's face, I go above and beyond to ensure that all customers receive the best service possible.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Sales Associate

GAP Kids & Baby
London
03.2017 - 01.2018
  • Making sure items were properly checked before selling.
  • Ensuring that store standards are never less than excellent and that customers receive great service from the moment they arrive to the time they leave.
  • In addition to helping customers, I was also involved in merchandising the sales floor.
  • Making sure all replenishments are done before opening and after closing.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.

Team Leader

Argos
London
01.2015 - 08.2016
  • Coaching and assisting my colleague’s on how to improve their selling method and drive KPIs.
  • Encouraging team members to meet their daily goals and assigning assignments to them.
  • Making ensuring the cash register was in order and things were correctly checked before selling.
  • Ensuring that store standards are never less than exceptional and that customers enjoy great service from the moment they arrive to the time they depart.
  • Obtaining sales targets that have been set.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Junior Broker

OneTwoTrade, Thomas
London
12.2013 - 12.2014
  • Created a customer portfolio by offering them the chance to make a 75 percent profit on their investments.
  • Trading services include counseling clients on investment amounts, giving asset information, and placing transactions.
  • Managing client portfolios properly and efficiently; demonstrating profit to clients.
  • Showed an organised sales approach and real interest in money and investment.
  • Consistently meeting and exceeding goals.
  • Discussed financial options with clients and provided informed suggestions.
  • Met with members to understand goals and recommend solutions to fit specific needs.

Education

Bachelor of Arts - Architectural Technology

South Bank University
London
05.2017 - 07.2023

Access To Computing Diploma - Computer Science

Richmond Community College
London
09.2016 - 06.2017

GCSE'S -

Henry Compton Secondary School
London
09.2006 - 07.2011

Skills

    Excellent multitasking capability

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Hobbies

In my spare time, I enjoy engaging in sports, but football is by far my favourite, which I play many times every week. I also enjoy swimming and going to the gym because staying fit is a big priority in my life. On weekends, I prefer to be creative by designing and drawing various things. When it comes to such things, my hands are usually fairly precise and patient. I also enjoy meeting new people because I am an outgoing and adventurous person. Finally, I am quite interested in cars and know a lot about them.

Timeline

Delivery Driver

DPD
10.2022 - 04.2023

Home Delivery Driver

Sainsbury's
09.2020 - 08.2021

Customer Service Assistant

Wilko, Details
09.2019 - 09.2020

Customer Service Assistant

Sainsbury's
10.2018 - 08.2019

Home Delivery Driver

Tesco
06.2018 - 08.2018

Bachelor of Arts - Architectural Technology

South Bank University
05.2017 - 07.2023

Sales Associate

GAP Kids & Baby
03.2017 - 01.2018

Access To Computing Diploma - Computer Science

Richmond Community College
09.2016 - 06.2017

Team Leader

Argos
01.2015 - 08.2016

Junior Broker

OneTwoTrade, Thomas
12.2013 - 12.2014

GCSE'S -

Henry Compton Secondary School
09.2006 - 07.2011
Mahad AbdillahiArchitectural Technologist Student