Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

ALEXANDRE A I QUEDA

UK

Summary

Highly skilled professional with extensive experience in customer service, logistics, and goods vehicle operation. Demonstrates excellent communication, teamwork, and critical thinking abilities. Proficient in MS Office, GPS usage, and traffic law adherence. Adept at problem-solving, decision-making, and attention to detail. Committed to delivering exceptional service through adaptability and self-motivation for lone working. Career goal: To leverage skills in a dynamic environment that values efficiency and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Delivery driver

Manpower/Royal Mail
UK
07.2023 - 12.2024
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
  • Adapted to changing road conditions quickly ensuring safe and timely deliveries.
  • Maintained vehicle cleanliness for a professional appearance.
  • Communicated effectively with the dispatch team to ensure timely deliveries.
  • Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
  • Improved client satisfaction by delivering packages promptly and accurately.

Delivery Driver

Amazon
UK
03.2021 - 02.2023
  • Providing excellent customer service, answering questions, and handling complaints from clients
  • Preparing reports and other documents relating to deliveries
  • Operating equipment and machines, such as cars, trucks, forklifts, etc
  • Loading, transporting, and delivering items to clients or businesses in a safe, timely manner

Worker/Assistant supervisor

McDonald's
05.2015 - 11.2020
  • Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly seen and resolved
  • Listen to and proactively respond to customers' complaints and suggestions with a view to ensure customer loyalty and repeat business
  • Offer customers with information on add-ons and upside availability in a bid to upsell food items

Auto Mechanical technician

Auto Sueco
Lisbon
02.2019 - 11.2019
  • Identified customers' needs
  • Reached sales targets promoted merchandise and utilised opportunities to suggest or cross-sell other company products and services
  • Product awareness and researching on the latest updates
  • Maintained a customer-friendly and customer-focused environment
  • Undertook administrative duties in addition to the usual workload due to high performance and efficiency, including translating documents
  • Repair cars( mechanical problems and prepare new vehicles for the client (including installing a radio and software.)
  • Maintained a customer-friendly and customer-focused environment

Education

Foundation Degree - Business Management

London Metropolitan University
London
01/2022 - 06/2022

Skills

  • Excellent communication
  • Excellent teamwork
  • Critical thinking
  • Problem solving
  • Decision making
  • Attention to detail
  • Excellent time management
  • Adaptability
  • Research and Analysis
  • MS Office competencies
  • Navigation proficiency
  • Multi-Drop delivery experience
  • Goods vehicle operation
  • Self-Motivation for lone working
  • GPS usage capability
  • Traffic law adherence
  • Picking and packing
  • Customer Service
  • First aid training

Languages

Portuguese
Native
English
Fluent

Certification

IT Student

Timeline

Delivery driver

Manpower/Royal Mail
07.2023 - 12.2024

Delivery Driver

Amazon
03.2021 - 02.2023

Auto Mechanical technician

Auto Sueco
02.2019 - 11.2019

Worker/Assistant supervisor

McDonald's
05.2015 - 11.2020

Foundation Degree - Business Management

London Metropolitan University
01/2022 - 06/2022

Similar Profiles

Create profile
ALEXANDRE A I QUEDA