Maha Khalid
United Kingdom
Summary
Registry Assistant with over four years of experience, highly effective in providing support to students by addressing and resolving their enquires by email, telephone, service desk tickets and in person. Also supporting the awards team in certificate production and transcripts. Experience of using databases to collate and disseminate data, as well as data entry. Seeking opportunities to further develop skills and expand professional experience in a new role.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Registry Assistant
Roehampton - University of London
London
2022.01 - Current
- Manage incoming calls professionally, provide callers with accurate information on request.
- Order office supplies as necessary to maintain inventory levels using Agresso system.
- Provide support to colleagues for smooth workflow and operation of daily tasks.
- Assist awards team with monthly production of certificates and transcripts.
- Compiled and submitted monthly certificate list to printers.
- Resolve student queries over the phone, teams, service desk tickets and email.
- Assist the enrolment team in enrolling new students.
- Manage and organise all email inboxes to ensure timely responses.
- Provide students with academic and professional references as requested.
- Serve as first point of contact for queries regarding certificates and student references.
Supermarket Assistant
Waitrose
Windsor
2016.09 - 2020.07
- Operated till effectively, minimising queue times for customers.
- Built positive customer rapport through friendly interactions.
- Resolved any customer complaints efficiently.
- Managed waste disposal responsibly, contributing towards a greener store operation.
- Fulfilling online customer orders ready for our drivers to deliver the shopping to customers.
Customer service assistant
Legoland Windsor Resort
Windsor, Berkshire
2012.02 - 2015.09
- Managed time efficiently during peak hours to limit customer waiting periods.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Assisted customers with product inquiries for enhanced experience at Legoland Windsor Resort.
Education
Bachelor of Science - International Events Management
University of Surrey
Guildford 2015.09 - 2018.07
Master of Science - Management
Queen Mary - University of London
London 2018.09 - 2019.11
Skills
- Microsoft word efficiency
- Telephone etiquette
- Records management
- Administrative support
- Office administration
- Customer Service
- Attention to Detail
- Written communication
- Problem Solving
- Calm under pressure
- Communication skills
Languages
English
Fluent
Urdu
Fluent
Punjabi
Advanced
Timeline
Registry Assistant
Roehampton - University of London
2022.01 - Current
Master of Science - Management
Queen Mary - University of London
2018.09 - 2019.11
Supermarket Assistant
Waitrose
2016.09 - 2020.07
Bachelor of Science - International Events Management
University of Surrey
2015.09 - 2018.07
Customer service assistant
Legoland Windsor Resort
2012.02 - 2015.09