MAGGIE LENNARD
Solihull,West Midlands
Summary
All-rounder with extensive experience and success in a number of fields from education and commerce to entertainment and hospitality.
Hard worker, offering familiarity with Microsoft Office. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
Logical and critical thinker who is adept at solving problems and streamlining processes to improve efficiency.
Overview
37
37
years of professional experience
Work history
Waiting List Co-ordintor
NHS
Solihull, West Midlands
2023.02 - 2025.06
- Coordinated between medical staff and patients to ensure seamless service delivery.
- Enhanced patient satisfaction by managing waiting list efficiently.
- Managed complex scheduling needs whilst maintaining high levels of accuracy.
- Prioritised urgent cases effectively to allow immediate attention where necessary.
- Handled sensitive information with utmost confidentiality, upheld professional ethics.
- Liaised with hospital departments ensuring clear lines of communication were always open for streamlined operations.
- Maintained updated patient records, guaranteed access to accurate information.
- Input data manually or by scanning documentation using office equipment.
- Archived healthcare records for deceased individuals and those meeting specific criteria.
Administrative Assistant
Self
Solihull, West Midlands
2019.04 - 2023.08
- Supporting an Independent Financial Adviser through personal document management and calendar organisation.
- Identifying and recommending changes to existing processes to improve accuracy and efficiency of customer service department.
- Performing research to collect and record customer satisfaction data.
- Displaying strong customer service skills with professional telephone manner in order to resolve customer enquiries.
- Verifying documents and associated records to upload to a custom-made platform and an umbrella company's CRM database.
- Handling client correspondence via phone and email.
- Collecting sensitive personal and medical data for life / critical illness cover applications over the telephone, remaining professional at all times, and sympathetic where required.
- Liaising daily with the customer service and underwriting departments of a number of major life insurance companies.
Travel Consultant
Tenerife Sunshine SL
Los Cristianos, Tenerife
2015.12 - 2016.07
- Answered telephone enquiries (in excess of 20 per day).
- Dealt face to face with customers in the office.
- Booked flights, cruises and other types of holidays for clients.
- Arranged custom-made holidays worldwide.
- Handled money in the foreign exchange booth (up to €3000 per day).
- Wrote weekly advertising copy for local publications.
- Maintained thorough records for accounts.
- Maintained thorough correspondence with customers between booking and travel, ensuring timely receipt of payments and dispatch of relevant documents.
Kitchen Assistant
The Soul Lodge
Playa De Las Americas, Adeje
2015.05 - 2016.06
- Assisted chefs with meal preparations for smoother service during peak hours.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
- Stored ingredients properly, extending their freshness dates significantly.
- Prepared ingredients for increased speed of cooking process.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Washed dishes quickly after meals service to free up space in the kitchen area.
- Cleaned utensils, achieving a more efficient work environment.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Cleaned food preparation and storage areas in line with schedule.
- Washed, peeled and chopped vegetables to be used in dishes.
- Collected, washed and sanitised dishes and cooking utensils.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Assembled dishes and finalised plating of customer orders.
- Used correct ingredients and ratios in preparation for different dishes.
Radio Presenter
EmCan Media
Las Chafiras, Tenerife
2012.02 - 2014.08
- Presented the weekday lunchtime show on Tenerife's biggest English language radio station.
- Researched and prepared items for the show.
- Translated and compiled local and national news stories for broadcast and publication.
- Attended live outside broadcasts as a presenter.
- Anchored live outside broadcasts from the studio.
Financial Director
Direct Dial Telecom S.L
Adeje, Santa Cruz de Tenerife
2005.09 - 2010.01
- Managed finances of a nationwide telecoms provider with an annual turnover in excess of €3 million.
- Created and submitted billing files to banks for monthly billing.
- Performed payroll functions for up to eighteen staff over three offices.
- Organised holiday rotas and cover.
- Answered phone calls from clients.
- Managed bad debt.
- Managed and processed shipping orders for equipment from overseas.
- Ran database integrity checks on SQL billing platform.
Compere / Quiz Host / Entertainer
Various
Arona / Adeje, Tenerife
1991.08 - 2013.08
- Hosted karaoke nights in various venues all over the south of Tenerife.
- Complied and held quiz nights in various venues.
- Worked as a male impersonator alongside a well known drag act.
- Worked as part of a duo at one of the south's best known venues.
Radio Presenter / Head of Music
EmCan Media SL
Las Chafiras, Santa Cruz de Tenerife
1996.08 - 2005.08
- Presented various radio shows, but most often the weekday lunchtime show.
- Researched and prepared show content.
- Translated local news for broadcast and publishing.
- Anchored live outside broadcasts from the studio.
- Presented live outside broadcasts from all over the south of Tenerife.
- Created and presented "Beat the Jock" quiz show which was held in various venues in the south of the island.
- Won David Alexander Award in 1999.
- Set and reviewed weekly playlists of 30+ songs, maintaining on-trend music selections to engage listeners.
Teacher
Wingate School
Cabo Blanco, Tenerife
1988.08 - 1994.06
- 1992 - 1994 Taught Mathematics (years 7 - 9) and Physical Education (girls years 7 - 11)
in a British school in the south of Tenerife, according to the National Curriculum.
1988 - 1992: Taught reception infants in a British school in the south of Tenerife. - Led after-school clubs, facilitated students' participation in extracurricular activities.
Education
BA (QTS) Infant Variant - Mathematics and Physical Education
University of Warwick
Coventry1988
Skills
- Customer service - my experiences are wide and varied in this area
- Speaking: I have spoken for a living for much of my working life; I am confident in front of people
- Writing: As a former broadcaster / journalist, my writing skills have had to be exemplary
- Communications and media: I have extensive experience in these areas
- Education and training: I have been responsible for training employees in several of my positions
- Flexibility in task handling
- Confidentiality maintenance
- Organisational proficiency
Timeline
Waiting List Co-ordintor
NHS
2023.02 - 2025.06
Administrative Assistant
Self
2019.04 - 2023.08
Travel Consultant
Tenerife Sunshine SL
2015.12 - 2016.07
Kitchen Assistant
The Soul Lodge
2015.05 - 2016.06
Radio Presenter
EmCan Media
2012.02 - 2014.08
Financial Director
Direct Dial Telecom S.L
2005.09 - 2010.01
Radio Presenter / Head of Music
EmCan Media SL
1996.08 - 2005.08
Compere / Quiz Host / Entertainer
Various
1991.08 - 2013.08
Teacher
Wingate School
1988.08 - 1994.06
BA (QTS) Infant Variant - Mathematics and Physical Education
University of Warwick