Magdalene Edwards
London
Summary
A dedicated and community‑focused professional with experience in security operations, CCTV monitoring, public relations, and ambassador roles across high‑profile environments. Recognised by the Mayor of Greenwich for exceptional mentoring work, bringing a warm, welcoming presence and strong communication skills to every role. Reliable and committed, with a strong sense of responsibility and pride in delivering quality work.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Mentor
The Volunteer Centre
2019.05 - 2024.05
- Encouraged participation in local groups, workshops, and activities to reduce isolation.
- Helped with forms, appointment reminders, budgeting basics, and accessing local services.
- Monitored safeguarding and wellbeing
- Assisted young individuals in securing placements in colleges, training programmes, and workplaces.
- Helped young people develop personal hygiene routines and daily living skills.
- Supported individuals in travelling safely to appointments, activities, and community venues.
- Encouraged positive communication, social interaction, and self‑esteem through mentoring.risks, followed safeguarding
Front of house Receptionist/ Security
St. Lucia High Commission
, London
2008.10 - 2008.12
- Managed the main reception area, greeting visitors, verifying identification, issuing passes, and ensuring all entry complied with High Commission security protocols.
- Collected, checked, and compiled passports for processing, ensuring accuracy, confidentiality, and compliance with diplomatic procedures.
- Organised and filed sensitive documents for High Commissioners, maintaining secure records and supporting efficient office operations.
- Monitored visitor flow, maintained sign‑in systems, and ensured all guests were escorted or directed appropriately.
Ambassador/ Secuirty &Public relations
New West End Company
2001.04 - 2002.07
- Acted as one of the first ambassadors during the launch of the programme, providing a friendly, professional presence for visitors, retailers, and the public.
- Maintained a visible safety presence across key areas, supporting public confidence and ensuring a secure environment.
- Identified incidents, gathered accurate details, and submitted reports to security teams and relevant authorities.
- Assisted during accidents or disruptions by guiding pedestrians and helping maintain safe traffic flow.
- Promoted the New West End Company’s values and services, engaging positively with the public and enhancing the district’s reputation.
Security Officer & CCTV Operative
Lewisham Shopping Centre
1995.02 - 2001.02
- Operated surveillance equipment to observe live footage, identify suspicious activity, and maintain situational awareness across the site.
- Carried out regular internal and external patrols to deter crime, ensure safety, and check for hazards or breaches.
- Acted quickly to alarms, disturbances, or emergencies, following established procedures and escalating when necessary.
- Recorded observations, incidents, and actions taken with accuracy and professionalism.
- Communicated effectively with police, fire, and medical teams during incidents to support coordinated responses.
- Assisted members of the public and staff with enquiries while maintaining a calm, professional presence.
Education
Martin Luther King Foundation
07/1981 - 07/1981
Lewisham College
07/2025 - 07/2025
The Volutenteer Center
07/2020 - 07/2020
World Host
06/2015 - 06/2015
London School of Communication
07/2006 - 07/2006
Skills
- CCTV Operation
- Conflict Management
- Strong Communication Skills
- Highly Organised
- Observation & Reporting
- Customer Service
- Public Engagement
Certification
SIA Licence - Valid until 2028
Awards
Recognition from the Mayor of Greenwich - Awarded for exceptional mentoring work and outstanding contribution to the community.
Affiliations
Singing
Playing Piano
Interior Design
Social Media Management
Cooking
References
2 x references on request
Timeline
Mentor
The Volunteer Centre
2019.05 - 2024.05
Front of house Receptionist/ Security
St. Lucia High Commission
2008.10 - 2008.12
Ambassador/ Secuirty &Public relations
New West End Company
2001.04 - 2002.07
Security Officer & CCTV Operative
Lewisham Shopping Centre
1995.02 - 2001.02
Martin Luther King Foundation
07/1981 - 07/1981
Lewisham College
07/2025 - 07/2025
The Volutenteer Center
07/2020 - 07/2020
World Host
06/2015 - 06/2015
London School of Communication
07/2006 - 07/2006