Summary
Overview
Work history
Education
Skills
Certification
Awards
Affiliations
References
Timeline
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Magdalene Edwards

London

Summary

A dedicated and community‑focused professional with experience in security operations, CCTV monitoring, public relations, and ambassador roles across high‑profile environments. Recognised by the Mayor of Greenwich for exceptional mentoring work, bringing a warm, welcoming presence and strong communication skills to every role. Reliable and committed, with a strong sense of responsibility and pride in delivering quality work.

Overview

29
29
years of professional experience
1
1
Certification

Work history

Mentor

The Volunteer Centre
2019.05 - 2024.05
  • Encouraged participation in local groups, workshops, and activities to reduce isolation.
  • Helped with forms, appointment reminders, budgeting basics, and accessing local services.
  • Monitored safeguarding and wellbeing
  • Assisted young individuals in securing placements in colleges, training programmes, and workplaces.
  • Helped young people develop personal hygiene routines and daily living skills.
  • Supported individuals in travelling safely to appointments, activities, and community venues.
  • Encouraged positive communication, social interaction, and self‑esteem through mentoring.risks, followed safeguarding

Front of house Receptionist/ Security

St. Lucia High Commission
, London
2008.10 - 2008.12
  • Managed the main reception area, greeting visitors, verifying identification, issuing passes, and ensuring all entry complied with High Commission security protocols.
  • Collected, checked, and compiled passports for processing, ensuring accuracy, confidentiality, and compliance with diplomatic procedures.
  • Organised and filed sensitive documents for High Commissioners, maintaining secure records and supporting efficient office operations.
  • Monitored visitor flow, maintained sign‑in systems, and ensured all guests were escorted or directed appropriately.

Ambassador/ Secuirty &Public relations

New West End Company
2001.04 - 2002.07
  • Acted as one of the first ambassadors during the launch of the programme, providing a friendly, professional presence for visitors, retailers, and the public.
  • Maintained a visible safety presence across key areas, supporting public confidence and ensuring a secure environment.
  • Identified incidents, gathered accurate details, and submitted reports to security teams and relevant authorities.
  • Assisted during accidents or disruptions by guiding pedestrians and helping maintain safe traffic flow.
  • Promoted the New West End Company’s values and services, engaging positively with the public and enhancing the district’s reputation.

Security Officer & CCTV Operative

Lewisham Shopping Centre
1995.02 - 2001.02
  • Operated surveillance equipment to observe live footage, identify suspicious activity, and maintain situational awareness across the site.
  • Carried out regular internal and external patrols to deter crime, ensure safety, and check for hazards or breaches.
  • Acted quickly to alarms, disturbances, or emergencies, following established procedures and escalating when necessary.
  • Recorded observations, incidents, and actions taken with accuracy and professionalism.
  • Communicated effectively with police, fire, and medical teams during incidents to support coordinated responses.
  • Assisted members of the public and staff with enquiries while maintaining a calm, professional presence.

Education

Martin Luther King Foundation
07/1981 - 07/1981

Lewisham College
07/2025 - 07/2025

The Volutenteer Center
07/2020 - 07/2020

World Host
06/2015 - 06/2015

London School of Communication
07/2006 - 07/2006

Skills

  • CCTV Operation
  • Conflict Management
  • Strong Communication Skills
  • Highly Organised
  • Observation & Reporting
  • Customer Service
  • Public Engagement

Certification

SIA Licence - Valid until 2028

Awards

Recognition from the Mayor of Greenwich - Awarded for exceptional mentoring work and outstanding contribution to the community.

Affiliations

Singing

Playing Piano

Interior Design

Social Media Management

Cooking

References

2 x references on request

Timeline

Mentor

The Volunteer Centre
2019.05 - 2024.05

Front of house Receptionist/ Security

St. Lucia High Commission
2008.10 - 2008.12

Ambassador/ Secuirty &Public relations

New West End Company
2001.04 - 2002.07

Security Officer & CCTV Operative

Lewisham Shopping Centre
1995.02 - 2001.02

Martin Luther King Foundation
07/1981 - 07/1981

Lewisham College
07/2025 - 07/2025

The Volutenteer Center
07/2020 - 07/2020

World Host
06/2015 - 06/2015

London School of Communication
07/2006 - 07/2006
Magdalene Edwards