**Professional Summary:**
Dynamic and vigilant professional with extensive experience as both a CCTV Control Room Operator and a Door Supervisor. As a CCTV Control Room Operator, demonstrated expertise in meticulous monitoring and rapid response, coupled with a proficiency in upgrading hardware and software for optimal functionality. In the role of Door Supervisor, held a valid SIA Door Supervisor Licence and excelled in crowd management and conflict resolution, contributing to incident-free events. Proactive in identifying security issues and committed to fostering a positive atmosphere while maintaining a safe environment.
Enhanced security operations through proactive identification of improvement areas, responding to radio checks, and upgrading CCTV hardware and software. Coordinated preventative maintenance schedules, promptly addressed security incidents observed on CCTV cameras, and maintained constant vigilance over live feeds. Collaborated with the security team, providing real-time information for a safe environment at the stadium.
As a Match Day Supervisor at CSG in Old Trafford Stadium, I led and coordinated event operations, managing a team of stewards and SIA door supervisors. I ensured effective communication with event organisers, conducted briefings, and enforced safety procedures for incident-free match days. My role included collaborating with emergency services, upholding CSG and stadium policies, and demonstrating strong leadership skills.
As a Bomb Squad member at CSG, conducted nightly searches at Old Trafford Stadium before matches, ensuring the detection and prevention of bombs, harmful substances, and banned items. Maintained a vigilant approach to uphold the safety of staff and spectators, demonstrating a commitment to security protocols and effective risk mitigation.
As a door supervisor at Controlled Solutions Group (CSG), I ensured event safety, managed crowds, and held a valid SIA door supervisor licence. I provided excellent customer service, verified documents, and responded promptly to emergencies, contributing to incident-free events. Adhering to established codes of practice, I dealt with security issues, maximised site security, and coordinated conflict resolution actions with clear communication. Proactively detecting risks, I monitored venue grounds and applied crowd-control techniques to maintain order and safety.
Secured entrances and conducted visitor, personnel, and package screening at Manchester United's Old Trafford Stadium during match days. Completed regular patrols to prevent intrusions and detect issues after business hours. Enhanced staff and visitor safety through continuous monitoring, ensuring the safety and security of spectators during events. Implemented crowd control measures for a smooth flow of attendees and addressed spectator queries professionally during entry procedures. Responded promptly to emergencies, collaborating with stewards and emergency services, while maintaining clear communication with the team and event organizers to uphold the highest standards of customer service.
SIA trained
o Security Industry Authority: Door Supervisor Licence
o Security Industry Authority: CCTV operator Licence