Magdalena Labowicz

Dedicated and highly motivated second-year Cybersecurity student with a strong foundation in IT systems, network configuration, and technical troubleshooting. Experienced in providing exceptional customer service, including maintaining a high quality of support even under pressure. Combines technical expertise with clear and professional communication to resolve complex issues efficiently. Proficient in managing hardware and software environments across Windows, Linux, and MacOS, with hands-on experience in configuring and maintaining local networks (LAN) and resolving connectivity issues.

Skilled in Python scripting, system management, and virtual machine operations, complemented by certifications in Cisco Networking (Introductory and Intermediate). Proven ability to adapt and learn quickly, always happy to develop and learn from mistakes, ensuring seamless support for users and systems.

Fluent in English and a native Polish speaker, excelling in diverse and multicultural environments. With a background in customer-facing roles, including managing television services and social work, I bring a unique combination of technical skills and interpersonal expertise, ensuring user satisfaction and efficient issue resolution. Actively seeking to leverage my skills and education in a Help Desk role, with a commitment to continuous learning and delivering outstanding IT support services.