DAGMARA MOLICKA-BARABASZ
Manchester
Summary
Dedicated professional with expertise in customer service, events organisation, and team engagement. Demonstrates strong leadership and staff rota management skills, ensuring efficient operations and compliance with health and safety standards. Fluent in Polish and proficient in English, aiming to leverage language skills to enhance communication within diverse teams.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work history
Rocker/Server
Hard Rock Cafe
Manchester
2021.05 - Current
- Delivered high-quality customer service in fast paced, high-volume restaurant
- Managed multiple tables efficiently while maintaining a friendly and professional attitude
- Responsible for organizing shifts and worked effectively as part of a large team
- Upsold menu items and promotions to increase guest satisfaction and sales
- Maintained cleanliness and compliance with food safety and hygiene standards
Duty Manager/ Waiter
Pizza Express
Manchester
2013.10 - 2020.12
- Holding company employees accountable to standards of integrity, professionalism, reliability and competency
- Coordinate administration, budget, payroll, staff and vendors.
- Maintain high standard quality hygiene, health and safety
- Monitoring staffing levels and ensuring that there are enough people around to cover busy or peak periods.
- Directing staff to perform daily work duties.
- Generating detailed daily, monthly reports on business, staff, and profit.
- Training new employees in accordance with company standards.
- Giving exceptional service standard
Restaurant Assistant
Prezzo
Salford Quys
2013.04 - 2013.09
Waitress
Pizza Express
Manchester
2010.11 - 2013.03
- Provided excellent customer service and menu knowledge to guests ensuring customers had a detailed understanding of the full menu offering.
- Maintained up to date knowledge of a dynamic and ever evolving menu.
- Provided detailed product knowledge of food and drink pairings while upselling items to improve sales and customer experience.
- Prepared table cheque and processed cash and card payments with accuracy.
- Maintained high levels of presentation, hygiene and enthusiasm.
Duty Manager/ Waiter
Zizzi Restaurants
Manchester
2007.10 - 2010.10
Education
BACHELOR'S DEGREE - INTERNATIONAL TOURISM
Gornoslaska Wyzsza Szkola Handlowa
PolandSkills
- Customer service
- Events organisation
- Team engagement
- Staff rota management
- Health and safety
- Leadership
- Languages: Polish (native), English (intermediate- spoken and written)
Timeline
Rocker/Server
Hard Rock Cafe
2021.05 - Current
Duty Manager/ Waiter
Pizza Express
2013.10 - 2020.12
Restaurant Assistant
Prezzo
2013.04 - 2013.09
Waitress
Pizza Express
2010.11 - 2013.03
Duty Manager/ Waiter
Zizzi Restaurants
2007.10 - 2010.10
BACHELOR'S DEGREE - INTERNATIONAL TOURISM
Gornoslaska Wyzsza Szkola Handlowa