
I’m a friendly and approachable hospitality manager with over 10 years of experience working in busy pub environments. I genuinely enjoy creating a welcoming atmosphere where guests feel looked after and my team feels supported. I take pride in the little details that make a big difference, from great service to smooth day-to-day operations. I’m hardworking, reliable, and always happy to roll up my sleeves and lead by example. For me, it’s all about making sure everyone—guests and staff alike—has a positive experience.
• Maintaining outstanding store condition and visual merchandising standards
• Responding to all customer complaints and comments in a timely manner
• Managing the store in the absence of the Store Manager
• Ensuring Customers get the best shopping experience in-store as well as upon deliveries
• Scheduling and planning deliveries on daily basis
• Sharing product knowledge with customers and with the store's team members
• Planning in store tasting events
• Making sure items are on the shelves and displayed attractively and priced accurately