Alexandru Ioan Miron
London
Summary
Ambitious professional individual who puts passion in everything what he does, excited to discover new things, who loves to be active and in pursuit for new challenges. Loyalty, respect, dedication are my top qualities. I am an energetic but also ambitious person, who doesn't give up easily and always looking for a new challenge. I enjoy working in a fast paced environment and always bring a positive energy to the team. I can work well independently or as part of a larger team. I have a real interest in business, as evidenced by the fact I have already gained a large work experience in many management positions through the last several years form the retail to the hospitality field .
Overview
14
14
years of professional experience
Work history
Deputy General manager
Whitbread (Premier Inn)
London, Greater London
08.2022 - Current
- Responsible for all aspects of the Hotel Operations including F&B, FOH and Housekeeping departments.
- Ensuring that all areas of the Hotel meet with the company standards of quality and service.
- Managing the overall day to day running of all aspects of the hotel, including occupancy, food and beverage and events/banqueting.
- Assist the General Manager with marketing and promotion, budgeting and financial planning and pricing to adhere to agreed prices/budgets, directing and organizing all of the hotel services and maintaining applicable quality standards and records.
- Placing ordering, checking deliveries and chasing suppliers
- Smooth running of the entire operation, including front desk, housekeeping, food and beverage, kitchen, leisure, human resources, accounts and sales/marketing.
- Assisting and deputizing for the General Manager for ensuring compliance with sanitation, hygiene, health and safety legislation, organizational and quality requirements and working policies and procedures.
Food and Beverage Assistant Manager
Novotel
London, Greater London
01.2019 - 11.2022
- Follows the Hotel policies and procedures and all Hotels Food & Beverage.
- Dealing with phone requests- stock enquiry, general product information, availability.
- Placing/ tracking orders from hotel suppliers as well as delivery checks.
- Invoice checks and managing budgets.
- Assist on ad hoc projects, business to business promotions, and perform other duties requested by management.
- Dealing in efficient manner with daily paperwork, check-lists, phone calls and computer work in Excel, Opera.
- Daily financial reconciliation, making sure that cash flow and card payments are accurate and up to date.
- Ability to work under pressure in fast paced environment, ensuring the well being of the members of staff.
- Ensure that customers receive a high quality service
- Creating sales competitions and team incentives in order to motivate the team and increase sales.
- Building local business relationships.
Assistant Operation Manager
UPS
Oradea, Romania
01.2018 - 02.2019
- Maintaining a high standard of communication through team briefing, consultation, employee reviews and one-to-one conversations.
- Improving operational performance in service of delivery, cost and colleagues in line with agreed approach ensuring sustainable change.
- Maintaining operational compliance to all agreed processes ensuring all team members work accordingly.
- Assisting in the selection of future team members, ensuring full functional training is carried out; identify further training needs and ensure effective training is carried out to maintain operational efficiency.
- Controlling and allocating work, monitoring progress to ensure hourly/daily/shift workload/tasks are completed, keeping senior management fully informed of any operational issues.
- Continually monitoring individual performance, (performance, accuracy, attendance, attitude and behaviour) taking appropriate action to improve standards.
Assistant store manager
eMAG
Oradea, Romania
02.2015 - 08.2018
- Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
- Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
- Provide training to improve the knowledge base of the staff and use cross-training methods to maintain productivity when employees are absent.
- Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.
- Manage all controllable costs to keep operations profitable
- Team meeting and providing trainings for gaining profit and outstanding results.
Team Sales Assistant Manager
Carrefour Market
Oradea, Romania
08.2016 - 01.2018
- Inspire the team to achieve store targets through coaching, delivering constructive feedback and teamwork.
- Contribute to ideas that drive positive results in KPIs including sales and service.
- Ensuring service standards in store are constantly being offered in line with the company's core values.
- In store merchandising, creating window and in store displays that follow company guideline but are targeted towards your local customer.
- Making commercial decisions on stock packages and displays through the use of company reports to drive store sales.
- Monitoring the development of the brand through networking, holding customer events and sharing the feedback with head office.
- Communicating company policy and procedures to all team members in a professional manner.
Assistant Sales Manager
Diverta bookstore
Oradea
01.2012 - 01.2015
- Greet and assist customers.
- Respond to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when necessary.
- Instruct staff on how to handle difficult or complicated sales.
- Attend trade shows to identify new products and services
- Approve contracts with vendors.
- Utilize information technology to record sales figures for data analysis.
- Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business.
- Resolve customer complaints regarding services, products or personnel
- Provide staff with assistance in performing difficult or complicated duties
- Monitor sales staff performance to ensure that goals are met
- Formulate pricing policies on merchandise according to profitability requirements.
Assistant general manager
Montage
Park City, Utah
04.2011 - 10.2012
- Research new wholesale food suppliers and negotiate prices.
- Calculate future needs in kitchenware and equipment and place orders, as needed.
- Manage and store vendors' contracts and invoices.
- Coordinate communication between front of the house and back of the house staff.
- Prepare shift schedules.
- Process payroll for all restaurant/bar and spa staff.
- Supervise kitchen and wait staff and provide assistance, as needed.
- Keep detailed records of daily, weekly and monthly costs and revenues.
- Arrange for new employees' proper on-boarding (scheduling trainings and ordering uniforms).
- Monitor compliance with safety and hygiene regulations.
- Gather guests' feedback and recommend improvements to our menus.
- Worked with General Manager to determine effective business strategies, achieving the gross profit goal.
Supervisor manager
Country Golf Club
New York, United Stated of America
01.2010 - 12.2011
- Compiling staff schedule , dealing with leave requests and arranging cover when necessary.
- Planning workloads, allocating tasks and monitoring progress against targets.
- Briefing their teams on new initiatives, changes to targets and company news.
- Maintaining safety standards, conducting risk assessments, ensuring staff have adequate first aid and fire safety training
- Recruiting, training and helping staff reach their professional development goals.
- Devising work schedules and implementing deadlines.
- Ensuring that quality standards are upheld.
- Conducting performance reviews.
Education
MS Degree - European Public Politics
University of Oradea
RomaniaUndergraduate Degree - European Politics and Political Science
University of Oradea
RomaniaUndergraduate Degree - Protection of the Environment
University of Oradea
RomaniaUndergraduate Degree - International Business, Marketing and Management
Anglia Ruskin University London
United Kingdom Skills
- Proficiency in all areas of Microsoft Office
- Salary structure/compensation analysis
- Business development
- Report writing
- P&L management
- Operational management
- Customer experience improvement
- External recruitment
- Advertising and marketing
- Experience with POS systems, inventory management systems & merchandising experience in a fast paced, results driven organization
- Strong analytical skills, and ability to utilize business reports and competitor knowledge to constantly identify opportunities and drive sales
- Ability to assess situations, customize solutions and communicate plans to direct reports in order to accomplish objectives
- Ability to coordinate, communicate and balance multiple projects simultaneously
- Strategies and goals
- Conflict resolution
Interests
Hobbies & Interests, Gym, basketball, traveling, pool, reading books.
Languages
English
Fluent
German
Beginner
Italian
Beginner
Timeline
Deputy General manager
Whitbread (Premier Inn)
08.2022 - Current
Food and Beverage Assistant Manager
Novotel
01.2019 - 11.2022
Assistant Operation Manager
UPS
01.2018 - 02.2019
Team Sales Assistant Manager
Carrefour Market
08.2016 - 01.2018
Assistant store manager
eMAG
02.2015 - 08.2018
Assistant Sales Manager
Diverta bookstore
01.2012 - 01.2015
Assistant general manager
Montage
04.2011 - 10.2012
Supervisor manager
Country Golf Club
01.2010 - 12.2011
MS Degree - European Public Politics
University of Oradea
Undergraduate Degree - European Politics and Political Science
University of Oradea
Undergraduate Degree - Protection of the Environment
University of Oradea
Undergraduate Degree - International Business, Marketing and Management
Anglia Ruskin University London
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