Summary
Overview
Work history
Education
Skills
Timeline
Generic

Magdalena Kozicka

Newport,Gwent

Summary

A motivated and ambitious office administrator with experience in administrative support and customer service within fast-paced office environments. I take pride in my strong attention to detail, ensuring that every task is completed accurately and to a high standard.

I am friendly, respectful, and maintain a positive attitude, helping to create a welcoming and professional atmosphere in the workplace. My organisational skills, combined with my knowledge and experience, enable me to contribute effectively to any administrative team.

I am now seeking a new role where I can take on fresh challenges and continue to develop my skills.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work history

Transport Department Manager

Asda Bristol CDC Distribution Centre
Bristol, Somerset
07.2022 - 03.2025

Ensuring smooth operations of HGV drivers delivering goods

Reduced operational delays with proactive scheduling

Managing all aspects of my team of drivers from performance through to training needs.

Sending drivers out on time and fully briefed

Tacho analysis and vehicle checks when drivers return to the depot.

Liaising with stores

Maintained accurate driver records, including licences, penalty points, and regulatory documentation

Liaised with the Driver and Vehicle Licensing Agency (DVLA) regarding driving offences and managed appeals against penalty charge notices

Monitored driver compliance, ensuring all licences were valid and regularly checked

Managed DBS processes, ensuring enhanced checks were completed and renewed in line with company policy
Maintained full and up-to-date vehicle records, including V5 documents, MOT, and COIF certification

Tracked company fleet data and ensured all vehicles met legal and operational requirements

Monitored and recorded annual leave

Maintained accurate records of disciplinary actions

Office Administrator

Turners Coachways Limited
BRISTOL, Somerset
07.2021 - 07.2022

Prepared and issued employment contracts to new employees
Completed and processed Working Time Directive forms
Coordinated onboarding by issuing all required documentation to new starters
Monitored annual leave, processed leave requests, and maintained accurate records in spreadsheets
Ensured all employee files were accurate, complete, and up to date
Maintained records of licences and compliance documentation
Managed employee records, including disciplinary, alcohol, and drug testing documentation
Checked drivers' licence points and ensured compliance with regulations
Liaised with DVLA regarding driver offences and submitted appeals against penalty charge notices
Maintained company vehicle records, including V5 documents, MOT, and COIF certification
Administered DBS checks, ensuring all new starters completed enhanced checks and renewals were carried out as required
Issued and tracked door access fobs and fuel keys for employees
Provided administrative support to the Accounts department
Performed general office duties, including answering calls, photocopying, and scanning
Processed customer bookings and responded to enquiries via email and phone
Scheduled appointments and managed calendars

Office Administrator

KDK Logistics Limited
Bristol, Somerset
06.2016 - 02.2020

Performed accurate data entry and maintained up-to-date records
Handled daily telephone and email enquiries, providing professional customer service
Archived financial documents, including expense statements and invoices, ensuring proper record-keeping and compliance
Calculated employees' weekly working hours to support payroll processing
Checked drivers digital tachograph data to ensure compliance and prevent infringements
Carried out basic bookkeeping tasks, including entering financial data, processing invoices, and arranging payments

Manager

Megasun Tanning and Beauty Salon
BRISTOL, Somerset
12.2010 - 05.2016

Managed the day-to-day operations of the salon, ensuring a clean, safe, and welcoming environment for clients
Supervised and supported staff, including rota scheduling, training, and performance monitoring
Delivered excellent customer service, handling enquiries, bookings, and resolving complaints professionally
Ensured compliance with health and safety regulations, including safe use of tanning equipment
Maintained and monitored tanning beds and equipment, arranging servicing and repairs when required
Handled cash management, including daily takings, payments, and basic financial reporting
Promoted services and products to increase sales and customer retention
Maintained accurate client records and ensured data protection compliance
Implemented hygiene standards and cleanliness throughout the salon

Outpatients Administrator

Institute of Oncology
Warsaw/Poland
02.2001 - 02.2003

Supported the smooth running of outpatient clinics by efficiently managing appointments and patient flow
Performed accurate data entry and maintained up-to-date patient records

Scheduled, rescheduled, and coordinated patient appointments and consultations

Registered new patients and maintained accurate, up-to-date records within electronic systems
Handled patient enquiries in person, by phone, and via email, providing a high standard of customer service
Uploaded and processed scanned documents into electronic systems
Coordinated referrals to other healthcare providers in line with procedures
Prepared and typed correspondence, including letters and medical notes
Contacted patients to confirm appointment dates and times
Filed documents and produced reports as required

Education

Master of Law - Law

European High School of Law and Administration
London
/2007 - /2012

Hotel Management Technician - Hotel Management

Secondary Technical School
Warsaw/Poland
01.1992 - 01.1997

Skills

Attention to detail

Ability to remain positive and effective under presure

Employee motivation

Problem-solving skills

Teamwork

Multitasking

Data entry and record keeping

Self-motivated

Communication skills

Microsoft Office (Word, Excel, Outlook, )

Timeline

Transport Department Manager

Asda Bristol CDC Distribution Centre
07.2022 - 03.2025

Office Administrator

Turners Coachways Limited
07.2021 - 07.2022

Office Administrator

KDK Logistics Limited
06.2016 - 02.2020

Manager

Megasun Tanning and Beauty Salon
12.2010 - 05.2016

Outpatients Administrator

Institute of Oncology
02.2001 - 02.2003

Hotel Management Technician - Hotel Management

Secondary Technical School
01.1992 - 01.1997

Master of Law - Law

European High School of Law and Administration
/2007 - /2012

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    <ul> <li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li> <li>Department of Agriculture (USDA) and the U.S</li> <li>Department of Homeland Security (DHS)</li> <li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li> <li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li> <li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li> <li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li> <li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li> <li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li> <li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li> <li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li> <li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC<ul> <li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li> <li>Department of Agriculture (USDA) and the U.S</li> <li>Department of Homeland Security (DHS)</li> <li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li> <li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li> <li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li> <li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li> <li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li> <li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li> <li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li> <li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li> <li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC

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Magdalena Kozicka