Deborah O'Ware
Sunderland,Tyne and Wear
Summary
Transport logistics professional with 20 years of experience in distribution services. Currently serving as Transport Department Manager, overseeing compliance with transport legislation and health and safety regulations. Proven ability to manage complex workloads while maintaining excellent communication and organizational skills. Holds a full clean driving license and seeks to leverage expertise in a challenging new role.
Overview
43
43
years of professional experience
5
5
years of post-secondary education
Work history
Transport Department Manager
ASDA Distribution
Washington, Sunderland
2006.03 - 2026.03
- ·Directed daily 24-hour operations of Transport Department, ensuring seamless function.
- Strategically planned delivery runs and routes to optimise resource usage.
- Coordinated timely dispatch of transport vehicles across Northeast and West Coast.
- Managed vehicle maintenance schedules, preventing unexpected breakdowns and delays.
- Maintained fleet with precise coordination of preventive maintenance and repairs.
- Ensured compliance with transport laws and safety standards, achieving 99% fleet audit pass rate.
- Facilitated effective communication between drivers, dispatchers, and customers for operational efficiency.
- Conducted team meetings to enhance internal communication and boost staff morale.
Transport Clerk
ASDA CDC Distribution
Washington, Sunderland
2006.01 - 2012.03
- Dispatched deliveries and organised paperwork for ASDA stores efficiently.
Coordinated collections of goods to optimise logistical operations.
Produced and verified all outbound delivery documentation.
Managed photocopying, scanning and filing of documents hourly and daily.
Executed filing and archiving tasks to maintain accurate records.
Communicated through two-way radio, telephone, and written correspondence with stores and depots.
Customer Service Advisor
EDF Energy
Sunderland, Tyne and Wear
2004.01 - 2006.01
- Managed call centre operations, handling welcome and home move calls efficiently. up to 200 calls a day
Resolved billing enquiries and addressed issues promptly to enhance customer satisfaction.
Responded to customer emails and letters to maintain effective communication.
Directed customers to appropriate services based on their needs.
Checkout Team Leader
Kwik Save
Sunderland, Tyne and Wear
1986.01 - 2004.01
- Managed daily operations for checkouts, customer service desk, and cash office.
Supervised 150 staff members and organised weekly departmental rotas.
Conducted training for new hires on till operation and customer service protocols.
Administered float distribution with cash collection and counting duties during shifts.
Receptionist
PDS Printers
Sunderland, Tyne and Wear
1983.01 - 1986.01
- Processed switchboard and handled public enquiries daily.
Managed invoices and related correspondence efficiently.
Provided administrative support to staff as needed.
Collaborated with team members to input data accurately. - Handled appointment scheduling to ensure smooth daily operations.
Receptionist trainee
YTS Scheme
Sunderland, Tyne and Wear
1983.01 - 1985.01
- Executed comprehensive office duties to ensure smooth daily operations.
- Managed typing tasks efficiently, maintaining high accuracy and speed.
- Handled switchboard communications to facilitate effective internal and external interactions.
- Streamlined administrative processes with efficient filing and record keeping.
Education
GCSE's - English, Maths, Typing, Child Development, Home Economics, Needlecraft, Local Studies
Thorney Close Comprehensive School
Sunderland 1978.01 - 1983.01
Skills
Fleet management expertise
Transport operations oversight
Distribution logistics
Resource allocation strategies
Real-time vehicle tracking
Compliance with transport regulations
Effective communication skills
Customer service excellence
Team leadership and development
Operational efficiency improvements
Organisational and administrative skills
Hobbies & Interests
I enjoy various activities such as going to the Gym and swimming, enjoy walking, Holidays with my Husband and spending time with my family and Grandchildren, socialising with family and friends
References
References available upon request
Timeline
Transport Department Manager
ASDA Distribution
2006.03 - 2026.03
Transport Clerk
ASDA CDC Distribution
2006.01 - 2012.03
Customer Service Advisor
EDF Energy
2004.01 - 2006.01
Checkout Team Leader
Kwik Save
1986.01 - 2004.01
Receptionist
PDS Printers
1983.01 - 1986.01
Receptionist trainee
YTS Scheme
1983.01 - 1985.01
GCSE's - English, Maths, Typing, Child Development, Home Economics, Needlecraft, Local Studies
Thorney Close Comprehensive School
1978.01 - 1983.01