Magalie Navarre-Marie
Crawley,West Sussex
Summary
Highly motivated and effective compliance analyst delivering high quality results under pressure. Great language with high fluency in English, French and Mauritian Creole. An excellent motivator and team leader. Well-organised and pro-active. Core competencies include capacity to learn rapidly as well as excellent communication and time-management skills. Handles tasks with accuracy and efficiency. Customer service is high priority and I am capable of delivering tangible benefits at all times.
Overview
17
17
years of professional experience
Work history
Housing Options Officer
Horsham District Council
Horsham, West Sussex
2020.10 - Current
- Work with clients, provide advice and investigate homelessness applications made under the terms of the Housing Act 1996 (as amended by the Homelessness Act 2002, Localism Act 2011 and Homelessness Reduction Act 2017)
- Complete an assessment of the customers circumstances, in all cases, to determine the duty owed to the customer and inform them in writing of the Council's decision in accordance with the relevant legislation, seeking advice and guidance where needed from colleagues
- Complete a Personal Housing Plan with each customer where appropriate, compiling a tailored set of actions both the customer and staff will compete in order to prevent or relieve the customer's homelessness and to interview customers as and when required
- Ensure that all homelessness applications are rigorously investigated, careful consideration is always given to the possibility of collusion and fraud, and the Council only accepts an interim or rehousing duty for those applicants to whom it owes a duty
- Ensure that an accurate, detailed record is kept of all interviews and the follow-up action taken (and that files are maintained to a high standard) in order to assist monitoring, decision-making and effective case management including the government's quarterly HCLIC return
- Provide advice to homeless customers about the Council's Housing Register including advice to people who are neither eligible, do not qualify or who are disqualified to join the Housing Register
- Analyse complex legal, medical and financial information, and research and interpret legislation and case law, to ensure the provision of a professional, high quality casework service
- Make optimum use of the opportunities to prevent or relieve homelessness, including the use of the Homelessness Prevention Fund, Discretionary Housing Payments, Tenancy Deposit Loan and the supply of private rented accommodation
- Work proactively with Social Services to ensure that the Council's response to intentionally homeless families, homeless 16 and 17-year-olds, and people with extra support needs to reflect good practice and is appropriate and properly coordinated
- Identify suitable, affordable and available housing options for applicant in order to prevent or relieve their homelessness, taking into account the applicant's particular needs and making all reasonable efforts to engage their cooperation
- Source and book emergency accommodation for customers that the Council has reason to believe a homeless duty is owed
- Link the homeless applicant in with the available support whilst residing in temporary accommodation and ensuring appropriate information is shared with the Temporary Accommodation Officer
- Refer homeless cases to other Local Authorities if and where appropriate in accordance with the housing legislation and Government related guidance
- Produce comprehensive, high quality homelessness decisions, ensuring that they meet the requirements of the homelessness legislation and that, where the decision is unfavourable, it is robust and able to withstand challenge and scrutiny
- Attend related internal and external meetings as a Council representative as and when required and provide feedback to the Housing Services Team as necessary
- Identify suitable housing options in which the Council can lawfully discharge the main housing duty in accordance with Housing Act 1996
- Liaise with other partner organisations and agencies, attending case conferences and care planning meetings as appropriate and if relevant to the applicants housing circumstances to ensure a joined up multiagency approach
- Deal with emergency housing cases, which may arise, outside normal working hours
- Carry out such other duties and cover that may reasonably be required by the Senior Homeless Officer, Housing Services Manager and Head of Service.
- Liaised with external and internal professionals to provide holistic support.
- Assessed clients and documented information for records and analysis.
- Reported on clients' progress to evaluate service impact.
- Developed tailored action plans whilst prioritising pressing concerns.
- Identified key client needs to develop targeted support programmes.
- Advised and assisted tenants with housing matters and queries.
- Developed productive relationships with customers by delivering professional and courteous service.
- Used active listening and communication skills to improve tenant satisfaction and help reduce tenant turnover.
Housing Officer
Crawley Borough Council
Crawley, West Sussex
2019.10 - 2020.10
- Providing a comprehensive and specialist housing advice service to members of the public to prevent homelessness wherever possible
- Making use of all available housing resources in order to advise clients of all their housing options, as well as their legal rights
- Assessing applications for assistance from homeless households in accordance with the 1996 Housing Act, as amended and extended by the Homelessness Act 2002, and the Homelessness Reduction Act 2017
- Using all available resources to discharge the councils' statutory responsibilities
- Contributing to the achievement of the Council's corporate vision, behaviours and priorities and the development of the Council's positive high performing culture.
Pension Administrator
Willis Towers Watson
Redhill, Surrey
2019.02 - 2019.09
- Administration of pension schemes
- Problem solving with regard to customer queries providing quality service
- Serviced both member and client queries in relation to occupational pension schemes
- Communicated effectively with client/members via the telephone, remembering each caller will have a different level of understanding
- Consistently provided a quality customer experience to clients/members
- Continuously sought to identify areas where the service to clients/members could be improved
- Dealt with queries and requests by the use of standard letters and reference to procedures
- Ensured complaints procedure is adhered to and that all complaints are immediately handled and solved
- Monitored workflow and ensuring service levels are achieved
- Accurately performed manual retirement calculations.
- Managed caseload of clients, offering consistent availability to answer queries and provide information.
- Wrote and revised pension policy procedures to adhere to company standards.
- Utilised clear communication skills to advise clients of policy, fund and benefit details.
- Performed complex benefit calculations promptly communicating findings within clients.
- Evaluated applications to determine compliance with company policy requirements.
- Processed money paid towards clients' pension funds, providing optimum customer satisfaction.
Coordinator
Hilton Hotel- Gatwick Airport
Gatwick
2018.05 - 2019.02
- Oversee the day to day administration of the F&B and Kitchen Departments
- Raised purchase orders, managed the receiving of goods and assisted with regular stock takes
- Maintained accurate records of food costs to enable regular food flash reporting
- Assisted with recruitment, interviews, new starters' paperwork and training
- Input department schedules onto the system
- Assisted the Executive Chef with menu development and costing
- Maintained exceptional levels of customer service with guests
- Deal with queries, complaints, refunds and feedback
- Investigated team members for internal disciplinary procedures
- Note taker
- Ensured compliance with hotel security, fire regulations and all health and safety legislation.
- Scheduled meetings to discuss progress of projects and tasks.
- Addressed customer complaints and resolved issues.
- Monitored processes and proposed recommendations for improvements.
- Answered phone calls and responded to emails from clients.
- Conducted comprehensive research to provide valuable insights for strategic planning.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Forecasted sales trends to plan team resourcing.
- Increased revenue by upselling and recommending products.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed teams by overseeing hiring, training and professional growth of employees.
Legal Assistant
Lexpert Solicitors LLP - Greater - London
London
2016.09 - 2018.03
- Identify clients and obtain information to evidence their existence and ownership structures using information sources such as Companies House, Mint Global, Capital IQ, Lexis/Nexis Corporate Affiliations and the internet
- Liaise with partners and associates and also with clients to obtain information and documentation which is not available from public information sources
- Complete due diligence checklists, identify high risk clients and escalating any reporting to main counsel
- Conduct research on relevant laws, regulations and law articles for case preparation and vet legal document
- Review ongoing cases and progress of outstanding litigation cases.
- Drafted and submitted legal documents to senior staff for review and approval.
- Reviewed legal documentation and flagged errors for correction.
- Managed client files with highest levels of confidentiality and discretion.
- Submitted forms and applications for ongoing cases, supporting case progression.
- Organised files and documentation to improve ease of information retrieval.
- Actioned client instructions to enable desired progress.
- Actioned legal procedures according to instruction, supporting Partners' caseload management.
- Billed clients and processed payments to maintain balanced accounts.
- Met practice, firm and legal standards for compliant case management.
- Built positive client relationships to increase satisfaction and retention.
- Supported Land Registry and associated searches by collating and providing required information.
- Bound deeds and documents and stored in orderly systems to maintain thorough records.
Business Compliance Analyst
Barclays Bank
Port-Louis
2016.05 - 2016.08
- Lead AML, PEP and KYC due diligence checks
- Researched on all relevant regulatory reporting processes
- Advised staff on compliance with applicable laws, regulations or standards
- Maintained documentation of compliance activities, such as complaints received or investigation outcomes
- Identified compliance issues that require follow-up or investigation
- Reported violations of compliance or regulatory standards to line manager
- Provided employee training on compliance related topics, policies, or procedures
- Consulted with corporate attorneys as necessary to address difficult legal compliance issues
- Actively participated in on-going review meetings
- Maintained documentation of compliance activities, such as complaints received or investigation outcomes
- Filed appropriate compliance reports with regulatory agencies under the guidance of senior managers
- Attend managerial meetings and assist senior regulatory analysts with e-filing
- Set up and managed paper or electronic filing systems, recording information, updated paperwork or maintaining documents, such as attendance records and other regulatory documents
- Performed other administrative tasks in relation to compliance.
- Identified, defined and implemented improved process efficiencies.
- Interpreted and analysed KYC data to accurately risk assess existing clients.
- Carried out initial due diligence checks for potential new clients.
- Supported development of relevant policies and procedures to reflect changing regulatory requirements.
- Delivered end-to-end KYC onboarding lifecycle service for new customers.
Business Regulatory Analyst
Barclays Capital Limited - London
2015.03 - 2016.03
- Ensure updates/changes are captured/uploaded in the procedures AC while maintaining the NWM procedures
- Reviewed completed documentation (BRD) in compliance with local AML regulations
- Coordinated with other departments to monitor and record issues as appropriate
- Ensured opening, closing and amendment of client and corporate accounts comply with the market regulations
- Reviewed and updated the CASS Resolution Pack site for retrieval of documents as requested by the Financial Conduct Authority (FCA)
- Monitored activities to ensure compliance with protocols, and with all relevant local and national regulatory and institutional polices.
Telecoms Sales Assistant
Tesco plc - London
2009.10 - 2015.02
- Organise in a timely manner the weekly rota and cost allocation for the phone shop staff
- Manage/Supervise team in terms of job delegation and setting objectives to achieve corporate targets
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
- Initiate market research studies and analyze their findings
- Consult and advise suppliers on product specifications such as design, color, or packaging and ensure compliance with brands
- Resolve customer complaints regarding sales and service
- Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
Corporate Analyst
Barclays Bank - Port Louis, MU
Port Louis
2006.10 - 2007.11
- Conducted market surveys to identify potential markets for internet banking and contacted personally corporates to encourage them using internet banking facilities, which was a new concept and negotiate contracts
- Led and trained a staff of 3 persons to boost selling of internet banking facilities
- Oversee staff daily activities.
Education
Certificate in Leadership -
St Mary's University
MSC in Accounting and Finance -
University of Bedfordshire
United KingdomMBA - undefined
Roehampton University
BSC in Banking, Economics - undefined
Roehampton University
Skills
- FINANCIAL SERVICES (4 years)
- Team Management (10 years)
- Administration (5 years)
- Customer Service (10 years)
- Health And Safety (10 years)
- Interviewing (4 years)
- Very good experience within the financial and legal sector
- Good knowledge of Data Protection requirements - Highly developed analytical, observational, verbal and written communication details
- Very proficient language skills- English, French and Mauritian creole
- Teamwork, attention to detail, efficient, proactive
Timeline
Housing Options Officer
Horsham District Council
2020.10 - Current
Housing Officer
Crawley Borough Council
2019.10 - 2020.10
Pension Administrator
Willis Towers Watson
2019.02 - 2019.09
Coordinator
Hilton Hotel- Gatwick Airport
2018.05 - 2019.02
Legal Assistant
Lexpert Solicitors LLP - Greater - London
2016.09 - 2018.03
Business Compliance Analyst
Barclays Bank
2016.05 - 2016.08
Business Regulatory Analyst
Barclays Capital Limited - London
2015.03 - 2016.03
Telecoms Sales Assistant
Tesco plc - London
2009.10 - 2015.02
Corporate Analyst
Barclays Bank - Port Louis, MU
2006.10 - 2007.11
Certificate in Leadership -
St Mary's University
MSC in Accounting and Finance -
University of Bedfordshire
MBA - undefined
Roehampton University
BSC in Banking, Economics - undefined
Roehampton University