Madison Ann Rutter
Wigan ,United Kingdom
Summary
Motivated professional with diverse experience in care and customer-facing roles. Demonstrates strong communication and problem-solving abilities while providing empathetic support. Eager to contribute positively to team dynamics and client well-being.
Overview
3
3
years of professional experience
Work History
Care Practitioner
Essential Homecare
Wigan , United Kingdom
09.2024 - Current
- In this jole, I did many important tasks which people in need relied on me for
- I help people of the public with needs they struggle with, such as personal care, shopping, housework cleanig duties, company, mental health support and all the support they need
- helping people in need is the highlight of my day knowing they are happy, well cared for and understood by me
- i communicate well with my service users and try my best to help them when they are in a vulnerable position. Dignity and confidentiality within my clients is really important to me as trust between me and my clients is key.
- Guided families through care options and decision-making processes, providing knowledgeable advice.
- Developed trusting relationships with service users and advocated on their behalf.
- Managed patient records with utmost confidentiality, adhering to data protection regulations.
- Assisted individuals with daily living activities, including personal hygiene, dressing, and mobility.
Custom service
McDonald’s
Wigan , United Kingdom
04.2023 - 08.2024
- in this job I worked in a team to ensure members of the public was satisfied with their customer service and the items they purchased
- while working in this industry I learnt how to work in a team correctly, I learnt how to share ideas with different people and vice versa
- I became confident in myself with communication and problem solving as my role in this industry was to communicate with customers and ensure all customers were satisfied with myself and service.
- Handled customer concerns and escalated major issues to supervisor.
- Engaged with customers to better understand needs and deliver excellent service.
- Maintained clean, safe working environments to eliminate accident risks.
Education
A-Levels - Health and social care
St John Rigby college
Wigan 01-2023
Skills
- Personal care
- Patient interaction
- Client relationship management
- Mental health support
- Decision-making guidance
- Customer service
- Communication skills
- Confidentiality management
- Problem solving
- Care plan development
- Safety compliance
- Emotional support
- Personal care tasks
- Positive attitude
- Building relationships
- Creative thinking
- Respect for diversity
- Time-management
- Calm under pressure
Timeline
Care Practitioner
Essential Homecare
09.2024 - Current
Custom service
McDonald’s
04.2023 - 08.2024
A-Levels - Health and social care
St John Rigby college