Madina Seddighy
Leeds,England
Summary
Dedicated individual with a strong work ethic and proven ability to collaborate effectively within teams. Demonstrates adaptability and initiative by engaging in customer service roles, where clear communication and problem-solving skills are paramount. Consistently maintains high standards of service and presentation, ensuring a positive experience for customers.
Overview
1
1
Language
3
3
years of professional experience
Work History
Retail Sales Assistant
Nike
Leeds, West Yorkshire
11.2024 - Current
- Provided knowledgeable and personalised customer service by developing strong product knowledge across footwear, apparel and accessories.
- Guided customers in product selection and outfit building, tailoring recommendations to individual needs and preferences to enhance their shopping experience.
- Applied expertise in bra fitting and foot measurement to deliver accurate and personalised support, ensuring customer satisfaction and comfort.
- Assisted customers in fitting rooms, providing advice and helping them find suitable products and sizes.
- Processed cash and card transactions accurately at tills, while following company procedures and maintaining high standards of customer service.
- Managed and fulfilled online orders from the store, ensuring orders were processed accurately and efficiently.
- Executed visual merchandising by creating and refreshing mannequin outfits and display tables to attract customers and drive sales.
- Maintained high visual and presentation standards across the store, including clothing and footwear standards, while ensuring the sales floor remained clean, organised and inviting.
- Worked independently within an allocated zone, taking responsibility for maintaining standards, supporting customers and completing daily tasks.
- Collaborated effectively with colleagues to maintain a safe store environment, protect customers and staff, and ensure company policies and procedures were followed.
- Developed strong awareness of cash security and was trained to identify counterfeit notes during cash-handling responsibilities.
- Led engaging morning huddles by preparing and presenting topics to colleagues, encouraging participation and creating an enjoyable learning environment.
- Delivered presentations during store-wide Game Time sessions, educating colleagues on upcoming products, their key features and benefits, and effective ways to communicate and sell them to customers.
- Demonstrated strong communication and presentation skills by confidently delivering information to both small teams and the wider store.
- Built strong teamwork, communication and problem-solving skills through two years of experience in a fast-paced retail environment.
Community Volunteer
Leeds Grand Mosque
Leeds, West Yorkshire
05.2023 - 04.2025
- Reduced collection stress by delivering a peaceful, well-organised system.
- Streamlined public iftar meal access with an efficient collection system.
- Monitored and adjusted noise levels to maintain a calm atmosphere for worship.
- Monitored and adjusted noise levels to maintain a calm atmosphere for worship. to create a peaceful environment for prayer.
Retail Sales Assistant
Meanwood School Uniform Shop
Leeds, West Yorkshire
06.2023 - 09.2023
- Delivered attentive sales support, enhancing customer satisfaction and loyalty.
- Liaised with customers to identify needs and recommend suitable services.
- Processed cash and card payments efficiently during peak hours, reducing customer wait times.
- Handled customer returns, refunds and exchanges at the customer service desk.
- Organised and received deliveries promptly, ensuring stock availability and operational efficiency.
- Processed multiple daily stock deliveries to maintain accurate order numbers and records.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Education
Bachelor of Science - Diagnostic Radiography
University of Huddersfield
Huddersfield01-2029
A-Levels - Double applied science & Psychology
Notre Dame Catholic Sixth Form College
Leeds01-2024
GCSEs -
The Ruth Gorse Academy
Leeds01-2022
Skills
- Product knowledge
- Customer service
- Visual merchandising
- Cash handling
- Inventory management
- Team leadership
- Team building
- Complaint resolution
- Communication skills
Languages
farsi
First Language
Interests
- Gym, yoga, Pilates and boxing, with a strong interest in health and self-care as well as trying new hobbies
- Creating Pinterest boards and exploring aesthetics, skincare, fashion and visual content on social media
- Reading & Entertainment:
Timeline
Retail Sales Assistant
Nike
11.2024 - Current
Retail Sales Assistant
Meanwood School Uniform Shop
06.2023 - 09.2023
Community Volunteer
Leeds Grand Mosque
05.2023 - 04.2025
Bachelor of Science - Diagnostic Radiography
University of Huddersfield
A-Levels - Double applied science & Psychology
Notre Dame Catholic Sixth Form College
GCSEs -
The Ruth Gorse Academy