Lola Hinton-Barnett
Hadleigh,Suffolk
Summary
Dedicated Retail Sales Assistant with expertise in customer service and teamwork. Managed high-volume orders while addressing customer feedback to enhance satisfaction. Experienced across hospitality roles, including waitress and kitchen aide, demonstrating strong collaboration skills. Pursuing a degree in fashion design, focusing on clothing construction and sustainability, with practical experience from a fashion film project and an internship at London Fashion Week.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Adnams
Hadleigh
03.2024 - Current
- Handled customer returns, refunds and exchanges at customer service desk.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Kept shelves neat, clean and organised through visual merchandising.
- Cultivated communication skills through collaborative and independent tasks in seasonal role, enhancing customer interactions.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Replenished items and organised displays to keep stock looking professional.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Advised customers on product range, price, delivery, warranties and product use.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Shared new products and promotions with customers to encourage sales.
Waitress and Front of House
Dynasty Chinese oriental
Hadleigh
01.2022 - 02.2024
- Assisted in resolving customer complaints and feedback effectively.
Supported the training of new staff to ensure a smooth onboarding.
Facilitated communication among team members in high-pressure situations. - Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Maintained safe hygiene and food handling standards for full compliance.
Voluntary Worker
Suffolk law Centre
Ipswich, Suffolk
07.2022 - 08.2023
- Demonstrated reliability and trustworthiness as an independent team member, completing tasks with minimal supervision.
- Acquired office management and organisational skills, including paperwork handling, archiving, and confidential document destruction protocols.
- Adhered to company safety and performance requirements consistently.
Volunteer
Sesaw animal rescue
Leavenheath
03.2019 - 06.2023
- Trained animals using positive reinforcement techniques, promoting better behaviour and improving adoptability.
- Maintained cleanliness and hygiene of animal enclosures and equipment, contributing to animal welfare and health.
- Supported animal rescue efforts through active volunteering at local shelters, enhancing community engagement.
Waitress and Cleaner
Holbecks B&B
Hadleigh, Suffolk
05.2021 - 05.2022
- Created a welcoming atmosphere by engaging guests in friendly conversation, enhancing their overall dining experience.
- Maintained tidy dining area by promptly clearing and resetting tables for new guests.
- Developed interpersonal skills while engaging with residents in a personal environment.
Bar Work and Waitressing
Smugglers Catering
Hadleigh, Suffolk
10.2019 - 09.2021
- Ensured timely service and adherence to quality standards throughout shifts.
- Developed strong organisational skills and patience while working in demanding environments, catering to varied requirements for weddings and parties, including bar work, waitressing, kitchen work, and venue setup.
- Maintained clean, safe workspaces, reducing accident risks and promoting a safe environment.
Education
Bachelor's degree - Fashion Design
University for the Creative Arts
Epsom, Surrey04-2026
Foundation degree - Art and design
Suffolk New College
Ipswich06-2024
GCSE - Mathematics, English literature and language, Sociology, Geography, German, Art, Science
Hadleigh high school
Hadleigh05-2021
English literature, Geography and Textiles
Colchester Sixth Form
ColchesterSkills
- Retail sales
- Sales
- Customer Service
- Face-to-face selling
- Product knowledge
- Stocking
- Shelf stocking
- Stock replenishment
- Stock room management
- Barcode scanning
- Returns
- Refund processing
- Product display techniques
- Product placement
- Cash management
- Training
- Training
- Communication skills
- Teamwork
- Team collaboration
- Resilient under pressure
- Confident communicator
- Organisational Skills
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Product display techniques
- Refund processing
- Product placement
- Stock replenishment
Certification
Driving Licence, 2022-05-01, Confident driver with no points on license.
Additional information
Colchester Sixth Form College, 2021-09-01, 2022-12-31, Studied A-Levels in English Literature, Geography, Textiles and Business Studies.
Custom Section
Bachelor's
Personal Information
Industry: Arts & Design
Awards
- Partway through completing a BA in Fashion Design.
- Foundation Merit Award in Art & Design, 2024-08-01, Awarded a Merit award for the Level 3 Foundation year in Art & Design.
- GCSE Awards, 2021-06-01, Completed all GCSE awards.
- DofE Silver Award, 2021-03-01, Completed Silver award.
- DofE Bronze Award, 2020-09-01, Completed Bronze DofE award.
References
- Perry Coysh, Holbecks B&B owner, 0787516771, info@holbecks.com
- Julie Baker, Legal advisor, Julie@suffolklawcentre.org.uk
- May NG, Dynasty Chinese Oriental owner, 07915611866, y8nng@yahoo.co.uk
- Helen Williams, 077787151305, Helen.Williams@adnams.co.uk
Accomplishments
DofE bronze award
September 2020
- I completed my Bronze DofE award at the start of Covid, having to adjust to unforeseen circumstances, but still accomplishing all my volunteering, physical, and skill-based challenges, as well as the planning and teamwork put into our route.
DofE Silver award
March 2021
- I went on to complete my Silver award, despite Covid still impacting me, as well as working towards my GCSEs. This also helped me expand my skills, such as leadership, organisation, resilience, and communication.
Timeline
Retail Sales Assistant
Adnams
03.2024 - Current
Voluntary Worker
Suffolk law Centre
07.2022 - 08.2023
Waitress and Front of House
Dynasty Chinese oriental
01.2022 - 02.2024
Waitress and Cleaner
Holbecks B&B
05.2021 - 05.2022
Bar Work and Waitressing
Smugglers Catering
10.2019 - 09.2021
Volunteer
Sesaw animal rescue
03.2019 - 06.2023
Bachelor's degree - Fashion Design
University for the Creative Arts
Foundation degree - Art and design
Suffolk New College
GCSE - Mathematics, English literature and language, Sociology, Geography, German, Art, Science
Hadleigh high school
English literature, Geography and Textiles
Colchester Sixth Form