MADHUMITA DAS

Client : Standard Life Assurance Limited -Phoenix Group

• Interacted with Customers through workshops and collaborated with stakeholders to understand and document existing and future processes. Created process maps to visualise workflows and identify opportunities for improvement. Acted as the bridge between the business and the Delivery team, providing transparent and open communication channels and third party integration like fin scan, Experian interface and banking interface like HSBC.
• Extensive Requirements Gathering experience : Worked closely with business units to gather and document detailed requirements, ensuring alignment with business objectives and user needs with user Story Creation ,translated requirements into clear user stories with acceptance criteria and prioritised by business value and stakeholder input and prepared Acceptance Criteria and definition of done.
• Led workshops and meetings to gather requirements, address concerns, and ensure effective communication among stakeholders. lead and organise workshops to capture, understand, and prioritise business demand, mapped the inputs, outputs, process work, and artefact creation for each stage, facilitating a comprehensive understanding of demand requirements.
• Spearheaded in Digital transformation to provide integrated solutions for business improvement and operational efficiency
  1. Oversee business requirement, identify area of improvements, business solution design and backlog creation.
  2. Stakeholder engagement from areas of Risk & control, Financial Crime, DPA, Consumer Duty and Governance to obtain approval for design and delivery into production and regulatory and legal standards
• Facilitated product backlog management, Backlog Refinement, Sprint Planning, Sprint Look ahead, Sprint Review and Retrospective meetings refinement, Sprint review & retrospective in Agile (Scrum) .
• Spearheaded requirements elicitation methods including business modelling (BPM), UML, test/use cases, Swim Lane Diagram, VISIO & collaboration (EPIC, Feature, user story writing),In depth knowledge different strategic analysis techniques such SWOT. Responsible for breaking down the demand into manageable epics and then dividing them into features and user stories using the INVEST criteria (Independent, Negotiable, Valuable, Estimable, Small, and Testable). ensuring that the resulting user stories meet the required sprint goals and definition of Done, allowing for efficient sprint planning and development.
• Contributed on Change projects and the Change Lifecycles with experience of working with Jira confluence with continuous improvement. Collaborated closely with the delivery and business teams to ensure the seamless implementation of user stories.
• Acted as proxy in the absence of the Product Owner, provided direction on their behalf, ensuring the demand continues progressing smoothly and in line with the initiative and Epic goals and definition of Done with product Vision. Created an effective Operational Design that is focussed on customer outcomes first explaining operational impacts and the operating model gaining agreement for the same and owning iterations through development This includes explaining how things work and why as a legacy reference for future changes
• Participated in the design process helping to resolve design issues and contradictory requirements ensuring traceability that value is added to the business area investing in the change that design teams understand the business need supporting better flow developing initial acceptance criteria.

Client :Nippon Life Insurance

• Played as business analyst to cover requirement for retail Life and pension products covering Policy Servicing claims, Reassurance, underwriting, accounting, claims and insurance calculation, premium calculations, New business.
• Effectively worked with and supported Developers, Testers, Product Owners, Delivery Managers and Other BAs. Along with Product Owner contribute to management and prioritisation of Product Backlog.
• Analysed existing processes, document as-is / to-be states. Provide solutions for business problems to improve operational efficiency and risk mitigation.
• Spearheaded Digital transformation for MLC Australia to support client’s requirements, enhance its functionalities to build additional capabilities to provide end to end service in agile framework and migrate 2.5 million policies .
• Conducted directs Sprint Planning, Daily Stand-ups and drives Sprint Retrospectives utilising Agile, Scrum, Kanban and Confluence expertise across System Integration Consultancy. Engages clients at senior management level facilitating stakeholders, 3rd party vendors to drive Business Requirements.

Client : AVIVA

• Extensive experience in legacy data migration program to provided end to end service for Phoenix book of Business in BaNCS platform with the migration of 3+ million life and pension policies and managed requirement definition for Calculation Specifications required in the policy life cycle of insurance policies.
• Experienced in insurance business domains, encompassing Policy Administration, Claim Processing, Annuity Payouts, New Business, Contribution Processing, Transfers, Surrender, Death, Regulatory requirements implementation, Calculations, Screening, Estimation, Finance reporting, and MI reporting, Accounting and reassurance, premium processing with Workplace Pensions Experience.