Madhav Gohil
Coventry,West Midlands
Summary
Dedicated professional with extensive expertise in workplace health and safety, phlebotomy, and infection control practices. Proficient in medical laboratory skills and nutrition monitoring, complemented by a strong understanding of medical ethics and basic life support. Demonstrates sound IT skills with proficiency in Microsoft Office software, webchat, and call centre operations. Fluent in English, Gujarati, Hindi, and Urdu, enhancing communication across diverse populations. Committed to delivering high quality service in all my work.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work history
Healthcare support worker
University Hospital Coventry and Warwickshire
Covenrtry, West Midlands
05.2024 - Current
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Attended mandatory training courses on regular basis to keep skills updated.
- Practised infection control standards to maintain patient health and safety.
- Worked closely with multidisciplinary team to deliver holistic care.
- Assisted medical staff with routine clinical procedures, enhancing efficiency.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Simultaneously cared for up to 14 patients in large hospital wards as part of an MDT
Laboratory Technician
Eurofins Genomics
Milton Keynes, Buckinghamshire
05.2023 - 08.2023
- Performed testing procedures according to agreed laboratory protocols in order to test over 3000 samples per day.
- Requested replenishment of laboratory stock ahead of low supply.
- Shared ideas with team and management to drive continuous improvement within laboratory environments.
- Cleaned and tested equipment to support stable lab processes.
- Delivered core assay techniques, including polymerase chain reaction (PCR) testing.
- Tracked lab output and performance using LIMS software.
- Trained junior laboratory technicians in lab best practices.
- Adhered to health and safety regulations in laboratory environment to help manage and eliminate risk.
- Ran laboratory simulations to guide and support testing procedures.
- Assessed existing production processes to locate areas for improvement.
Scientist (RNA extraction)
UKHSA
Royal Leamington Spa, Warwickshire
11.2021 - 03.2023
- Receiving over 5,600 inactivated samples per day for RNA extraction.
- Automated dispensing of chemicals using specialised apparatus and machinery.
- Simultaneous pooling of hundreds of samples using automated pipetting machines.
- Setup, use, takedown and maintenance of all laboratory equipment.
- Use of Sample Manager LIMS to keep track of process of samples and use of reagents.
- Use of sonar volume checker on dispensed reagents and pooled samples for quality control.
- Use of heat sealing machine to thermally seal plates prior to discarding.
- Keeping inventory of all equipment, apparatus and chemicals.
Customer Service Agent
Hastings Direct
Leicester, East Midlands
10.2019 - 04.2021
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
- Exceeded targets with strong rapport building and product knowledge.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
BSc (Hons) - Biomedical Science
De Montfort University
Leicester, LCE 09.2018 - 07.2021
BTEC level 3 extended Diploma - Applied Medical Science
Warwickshire College Group, Royal Leamington Spa
09.2016 - 06.2018
GCSEs - 12 GCSEs Obtained
Blue Coat Church of England School And Music College
Coventry, COV 09.2010 - 07.2015
PGDip - Physician Associate Studies
University of Birmingham
Birmingham, BIR 09.2023 - 07.2026
Skills
- Workplace Health and Safety
- Phlebotomy experience
- Infection control practices
- Sound IT skills and Knowledge
- Microsoft Office Software
- Webchat
- Call Centre
- Medical Laboratory Skills
- Fluency in English, Gujarati, Hindi and Urdu
- Nutrition monitoring
- Medical ethical understanding
- Basic life support
References
References available upon request.
Timeline
Healthcare support worker
University Hospital Coventry and Warwickshire
05.2024 - Current
PGDip - Physician Associate Studies
University of Birmingham
09.2023 - 07.2026
Laboratory Technician
Eurofins Genomics
05.2023 - 08.2023
Scientist (RNA extraction)
UKHSA
11.2021 - 03.2023
Customer Service Agent
Hastings Direct
10.2019 - 04.2021
BSc (Hons) - Biomedical Science
De Montfort University
09.2018 - 07.2021
BTEC level 3 extended Diploma - Applied Medical Science
Warwickshire College Group, Royal Leamington Spa
09.2016 - 06.2018
GCSEs - 12 GCSEs Obtained
Blue Coat Church of England School And Music College
09.2010 - 07.2015
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