Madeline Gammon
Liverpool,Merseyside
Summary
I am a highly organised and customer-orientated professional with exceptional communication skills and a positive attitude. I demonstrate patience and the effective use of incentives to enhance customer satisfaction. I am committed to leveraging these core competencies to achieve career growth and contribute to organisational success.
Overview
2
2
years of professional experience
Work History
Customer consultant
Legal and General
Hove, East Sussex
10.2023 - 08.2024
- Handled difficult customers calmly for a positive resolution of complaints.
- Implemented customer follow up to uphold service standards.
- Established a positive work environment with effective teamwork and collaboration.
- Listened actively to offer accurate information and best solution to their needs.
Team member
Greggs Bakery
Hove, East Sussex
06.2022 - 10.2023
- Warmly greeted customers and proactively reduced wait times.
- Worked well in a team and established an efficient work environment
- Remained flexible to cover shifts and work overtime as required.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
Education
Bachelor of Arts - History
University of Liverpool
Liverpool 09.2024 -
A-Levels - History, Sociology and English Literature
Brighton and Hove Sixth Form and College
Brighton, Brighton and Hove 09.2021 - 06.2023
GCSEs -
Blatchington Mill Secondary school
Brighton, Brighton and Hove 09.2016 - 06.2021
Skills
- Organised
- Customer orientated
- Patience
- Communication skills
- Positive attitude
- Use of incentive
Affiliations
- Reading
- Exercising
- Spending time with friends and family
References
References available upon request.
Timeline
Bachelor of Arts - History
University of Liverpool
09.2024 -
Customer consultant
Legal and General
10.2023 - 08.2024
Team member
Greggs Bakery
06.2022 - 10.2023
A-Levels - History, Sociology and English Literature
Brighton and Hove Sixth Form and College
09.2021 - 06.2023
GCSEs -
Blatchington Mill Secondary school
09.2016 - 06.2021
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