Madeline Gammon
Liverpool,Merseyside
Summary
I am a highly organised and customer-orientated professional with exceptional communication skills and a positive attitude. I demonstrate patience and the effective use of incentives to enhance customer satisfaction. I am committed to leveraging these core competencies to achieve career growth and contribute to organisational success.
Overview
2
2
years of professional experience
Work history
Customer consultant
Legal and General
Hove, East Sussex
2023.10 - 2024.08
- Handled difficult customers calmly for a positive resolution of complaints.
- Implemented customer follow up to uphold service standards.
- Established a positive work environment with effective teamwork and collaboration.
- Listened actively to offer accurate information and best solution to their needs.
Team member
Greggs Bakery
Hove, East Sussex
2022.06 - 2023.10
- Warmly greeted customers and proactively reduced wait times.
- Worked well in a team and established an efficient work environment
- Remained flexible to cover shifts and work overtime as required.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
Education
Bachelor of Arts - History
University of Liverpool
Liverpool 2024.09 -
A-Levels - History, Sociology and English Literature
Brighton and Hove Sixth Form and College
Brighton, Brighton and Hove 2021.09 - 2023.06
GCSEs -
Blatchington Mill Secondary school
Brighton, Brighton and Hove 2016.09 - 2021.06
Skills
- Organised
- Customer orientated
- Patience
- Communication skills
- Positive attitude
- Use of incentive
Affiliations
- Reading
- Exercising
- Spending time with friends and family
References
References available upon request.
Timeline
Bachelor of Arts - History
University of Liverpool
2024.09 -
Customer consultant
Legal and General
2023.10 - 2024.08
Team member
Greggs Bakery
2022.06 - 2023.10
A-Levels - History, Sociology and English Literature
Brighton and Hove Sixth Form and College
2021.09 - 2023.06
GCSEs -
Blatchington Mill Secondary school
2016.09 - 2021.06