Katie Mckenzie
Tranent
Summary
Enthusiastic and diligent professional with strong communication skills and a proven ability to engage with diverse personalities. Demonstrates initiative and teamwork, consistently delivering results in both independent and collaborative settings. Possesses excellent customer service experience and organizational skills, effectively prioritizing tasks to meet goals. Proficient in Microsoft Office Suite, with a focus on accuracy and time management, thriving in dynamic environments that require critical thinking and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Clarks Shoe Retailer
Edinburgh
09.2021 - Current
- Working collaboratively with team members to meet sales targets and ensure customer satisfaction.
- Delivering excellent customer service in a busy retail environment, assisting customers with product selection, sizing and purchases.
- Handling customer queries and complaints professionally, demonstrating strong communication and problem-solving skills.
- Able to handle customers’ personal data with discretion.
Admin Assistant
Burness Paull LLP
11.2018
- Gained first-hand experience in a professional office environment, helping my mentors with administrative tasks.
- Demonstrated professionalism and discretion whilst handling confidential documents.
- Developed my knowledge of Microsoft Office, which included formatting and data entry.
Education
BSc (Hons) - Psychology
Queen Margaret University
07-2025
Highers - 6 Highers and 6 Nat 5’s
Ross High
Tranent06-2021
Skills
- Excellent communicator
- Initiative-taking
- Assertive
- Passionate
- Resilient
- Organised
- Punctual
- Time management
- Confidence in IT and administration (Excel, Word, Outlook, PowerPoint)
- Verbal and written communication
- Organised with attention to accuracy
- Teamwork
References
Can be provided.
Hobbies and Interests
- Going out with friends
- Cinema
Timeline
Customer Service Assistant
Clarks Shoe Retailer
09.2021 - Current
Admin Assistant
Burness Paull LLP
11.2018
BSc (Hons) - Psychology
Queen Margaret University
Highers - 6 Highers and 6 Nat 5’s
Ross High