Madeleine Colwell
Cheltenham,gloucestershire
Summary
Organised team member with a commitment to fostering teamwork and building rapport in high-pressure environments. Contributed over £10,000 to charitable causes through various fundraising initiatives, including marathons and bake sales. Focused on supporting operational success while maintaining adaptability and a dedication to continuous personal growth.
Overview
6
6
years of professional experience
Work History
Barista Supervisor
Boston Tea Party
Cheltenham , Gloucestershire
01.2023 - Current
- Collaborated with collegues to create engaging content for social media platforms.
- Involment within the marketing of the café and the upkeep of the brands aesthetic and social media presence.
- Maintained organisation and time management during peak hours to ensure efficient operations and customer satisfaction.
- Fostered positive relationships with team members and regular customers to enhance collaboration and service quality.
- Worked with team members to meet target results, contributing to overall team success.
Barista Supervisor
Ground cafè
Cardiff , Wales
09.2025 - Current
- Addressed customer complaints diplomatically, reinforcing positive service reputation.
- working independently requiring organsisation to deliver company standards and rapport.
- Ensured clean and organised workspaces to enhance customer experience.
- Managed stock orders and handled money and keys with responsibility and punctuality.
Bar staff
Jolly Brewmaster
Cheltenham , gloucestershire
01.2023 - 12.2025
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Worked well within cohesive team to create friendly atmosphere customers enjoyed.
- Kept bar stocked and organised for easy access and quick service to customers.
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
Barista Supervisor
The Tempest Caffè
Cheltenham , Gloucestershire
06.2025 - 09.2025
- Operated independently in small café, managing all aspects of service 75% of the time
- Emphasised aesthetic quality in café design and presentation and attention to detail in independent café, creating engaging content for brand's social media
- Managed stock and advised on orders, contributing to brand development from launch
Barista and Team member
Pret A Manger
Cheltenham, Gloucestershire
12.2020 - 10.2022
- Prepared up to 30 different hot and food drinks for customers, ensuring quality and consistency.
- Cleaned and closed front of shop, maintaining hygiene standards and creating a welcoming environment.
- Operating the till, handled money and the responsibility of business keys
- Ordered, received, and stocked supplies and retail products, ensuring availability for daily operations.
Chalet hosting
Alpine Elements
Morzine, France
12.2021 - 04.2022
- Developed strong relationships with guests during their one-week stays, enhancing their overall experience.
- Performed daily and weekly cleaning to ensure smooth transitions for new guests, managing time effectively with early Sunday shifts starting at 3:30am.
- Completed 16 weeks of split shifts, averaging 40 hours per week over 11-hour days with one day off.
Education
Business management
Kings Trust
Online 01-2026
Bsc - Politics and Sociology
Cardiff University
Cardiff, CRF01-2025
Skills
- Social media marketing
- Time management
- Project management
- Communication
- Decision making
- Work ethic
Personal Information
Age: 23
Gender: Female, She/Her
Hobbies and interests
- Long distance runner
- Scrapbooking and fine art drawing
- Latte art
- Reading and journalling
Timeline
Barista Supervisor
Ground cafè
09.2025 - Current
Barista Supervisor
The Tempest Caffè
06.2025 - 09.2025
Barista Supervisor
Boston Tea Party
01.2023 - Current
Bar staff
Jolly Brewmaster
01.2023 - 12.2025
Chalet hosting
Alpine Elements
12.2021 - 04.2022
Barista and Team member
Pret A Manger
12.2020 - 10.2022
Business management
Kings Trust
Bsc - Politics and Sociology
Cardiff University