Madelaine Gillis
Sheffield
Summary
I am a strong communicator with a keen eye for detail, a passion for storytelling, and a collaborative mindset. I have already gained hands-on experience in social media management, content creation, and event promotion. I can grow engagement and align messaging with brand identity through targeted digital campaigns (see below). My life experience to date, together with my academic studies in Psychology, have led me to desire a career in digital marketing. I am eager to build on existing skills and gain deeper experience in strategy, analytics, and brand development within a team
Overview
4
4
years of professional experience
Work history
Social Media Secretary
Surf Sheffield
08.2024 - 04.2025
- Created, scheduled, and published engaging content across Instagram and Facebook, increasing engagement.
- Promoted events and surf trips through visually appealing graphics, countdowns, and behind-the-scenes content to drive participation.
- Captured and edited photos and videos during events to create promotional materials.
- Worked collaboratively with the committee to ensure consistent messaging aligned with brand identity.
Summer Camp Leader
LJY Netzer
Devon
08.2024 - 08.2024
- Time Management: Organizing daily and weekly plans to balance fun with structure
- Decision-Making: Making quick, informed decisions in high-pressure situations
- Interpersonal Communication: Listening to concerns from campers, parents, and staff, and communicating clearly
- Emotional Intelligence: Understanding and responding to the emotional needs of campers.
Front of House Staff
Sheffield United FC
Sheffield
08.2024 - Current
- Greeting and Seating Guests: Welcoming customers with a friendly attitude and guiding them to their tables.
- Taking Orders: Explaining the menu, answering questions, and accurately recording food and drink orders.
- Serving Food and Drinks: Delivering items promptly and correctly, ensuring presentation and timing are on point.
- Customer Service: Checking in during meals, responding to requests, and handling complaints professionally.
Front of House Waitress
Royal Ascot
Ascot
06.2024 - 06.2024
- Company Overview: Ascot racecourse
- Fine dining experience within a busy setting
- Kitchen and front of house duties such as taking orders, running drinks, delivering food.
- Provided exceptional customer service by interacting with the clients on a personal level throughout the days of the event.
- Experience of time management within the order of service
- Ascot racecourse
Tramlines Festival Bar Staff
Tramlines
Sheffield
07.2024 - 07.2024
- Experience within a busy and demanding bar environment
- Maintained excellent customer service throughout the entire event
- Confidence in enforcing challenge 25 and refusal to serve
- Knowledge in how to take payments
Housekeeping Team and Front of House Waitress
Provenance Inns LTD
Staddlebridge
07.2023 - 04.2025
- Housekeeping duties
- Resolved customer complaints promptly and escalated larger operational concerns to management.
- Optimised guest experience, serving each guest with sincere, positive and enthusiastic attitude.
- Elevated customer service through front of house activities.
Food Bank Charity Volunteer
Little Sprouts
Thornaby
07.2023 - 04.2025
- Company Overview: peel street, Thornaby
- Offered assistance to customers within the local community when selecting items of clothing from the shop
- Role was to restock and reorganisation of the shop
- Peel street, Thornaby
Summer Camp Leader
LJY Netzer
08.2021 - 08.2021
- Used exceptional communication skills to build positive, supportive relationships with children and young adults
- Acted as a role model to children and young adults, promoting positive behaviour and interaction with others
- Provided pastoral care to residential guests, offering home-from-home support to maximise comfort and enjoyment
- Coordinated student activities and boosted engagement by ensuring a safe, positive environment.
Waitress (back of house)
The Black Bull
Moulton, Richmond
07.2021 - 08.2021
- Company Overview: Moulton, Richmond
- Front of house - both waitress and plate runner.
- Moulton, Richmond
Education
Bsc - Psychology
University of Sheffield
09.2023 -
A-levels - Psychology (A*), History (A) and Biology (C)
Yarm school
09.2021 - 07.2023
EPQ (extended project qualification) -
Yarm School
09.2021 - 07.2023
Skills
- Canva
- Basic SEO knowledge
- Determined
- Eloquent
- Understanding
- Focused
- Committed
Additional Information
Represented the University of Sheffield in the British University Championship in athletics., Achieved bronze level of the Duke of Edinburgh award., County level sprinter., Sixth Form school musical performer., Sixth Form netball team member.
Affiliations
- Endurance running
- Climbing
- Netball team member
Timeline
Front of House Staff
Sheffield United FC
08.2024 - Current
Social Media Secretary
Surf Sheffield
08.2024 - 04.2025
Summer Camp Leader
LJY Netzer
08.2024 - 08.2024
Tramlines Festival Bar Staff
Tramlines
07.2024 - 07.2024
Front of House Waitress
Royal Ascot
06.2024 - 06.2024
Bsc - Psychology
University of Sheffield
09.2023 -
Housekeeping Team and Front of House Waitress
Provenance Inns LTD
07.2023 - 04.2025
Food Bank Charity Volunteer
Little Sprouts
07.2023 - 04.2025
A-levels - Psychology (A*), History (A) and Biology (C)
Yarm school
09.2021 - 07.2023
EPQ (extended project qualification) -
Yarm School
09.2021 - 07.2023
Summer Camp Leader
LJY Netzer
08.2021 - 08.2021
Waitress (back of house)
The Black Bull
07.2021 - 08.2021
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