Leila Cousins
Milton Keynes,Buckinghamshire
Summary
Over the past four years i have become experienced in hospitality and event management, with a proven track record as a conference and events host at Hotel La Tour. consistently demonstrate strong organisational, communication, and teamwork skills, honed through interdisciplinary teamwork and public relations. completed Notable achievements, including my completion of the DofE Bronze Award with community volunteering. Showcased dedication and work ethic, became skilled in strategic planning, leadership, problem-solving, and maintained a calm environment under pressure. Proven commitment to delivering high-quality service with excellent attention to detail and personal integrity. My goals include further advancing expertise in other industries and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Social media Secretary
University of Liverpool
Liverpool, Merseyside
2025.08 - Current
Served as Social Media Secretary for the English Society throughout my Second year of Studies, managing the society's online presence across multiple platforms. created and scheduled engaging content to promote events, increase student engagement and strengthen the society's digital identity. worked collaboratively with the committee to publicise academic and social events, resulting in improved attendance and visibility. Developed skills in digital communication, audience targeting, organisation, and creative content production.
- Monitored user feedback on social media channels, made necessary adjustments in strategy.
- Prioritised tasks effectively during high-volume periods to meet deadlines without compromising quality.
- Developed brand voice and social media presence by creating engaging content.
- Managed social media content, boosting profile views through target audience engagement.
- Used social media analytics tools to track and optimise campaigns.
Conference and events floor host
Hotel La Tour
Milton Keynes, Buckinghamshire
2022.10 - Current
- Coordinated office setup, equipment, and support services for client and team meetings.
- Oversaw supply orders and maintained stock for staff use.
- Greeted visitors, creating positive first impressions through friendly interactions.
- Delivered exceptional service, representing company with professionalism and care.
- Resolved administrative and customer service issues through knowledgeable support.
- Monitored food distribution, ensuring adherence to special dietary guidelines.
- Collaborated with kitchen staff for efficient meal delivery and service operations.
- Trained new employees to uphold consistent quality of service.
Teaching assistant in primary school
Two mile ash primary school
Milton keynes, Buckinghamshire
2021.07 - 2021.07
- Collaborated with teachers to implement engaging lessons, boosting student participation.
- Created visual aids and displays, enhancing comprehension of key concepts.
- Maintained a clean, safe classroom through regular organisation and cleaning tasks.
- Supervised children during break times and lunchtimes to ensure safety on premises.
- Fostered trusting relationships with students through attentive listening and effective communication.
- Supported pupils in individual and group settings, promoting confidence and engagement.
- Prepared classrooms for daily activities, ensuring neat and presentable surroundings.
- Promoted school mission and values by acting as an exemplary role model.
Education
GCSEs -
Elizabeth Woodville School
Northampton, Northamptonshire 09/2017 - 08/2022
A-Levels - Philosophy and ethics, Sociology, English language
Elizabeth woodville school
Northampton, Northamptonshire 09/2022 - 08/2024
Skills
- Youth and elderly experience/Interdisciplinary teamwork
- Complete DofE Bronze (with volunteering in my local community)
- Skills gained: teamwork, dedication, work ethic
- I have experience working at Hotel La Tour as a conference and events host My experience at Hotel La Tour has allowed me to expand my organisation, communication and team skills and gave me the opportunity to take on a role where I could immerse myself within a community amongst the staff and the customers During my role in this job, I have learnt excellent verbal communication skills as well as excellent attention to detail and a high level of personal integrity I have enabled myself to gain knowledge of the hospitality industry to a high standard
- Collaborative teamwork
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
- Inventory management
- Quality Assurance
Certification
Public Relations Foundations – LinkedIn Learning
- Acquired foundational knowledge of public relations, including media relations, brand management, and strategic communication techniques.
Languages
English
Native
ABOUT ME
I am a student currently studying at the University of Liverpool, working towards my undergraduate degree in English Language and Linguistics. Through my studies, I’ve developed strong research, communication, and teamwork skills, as well as the ability to manage deadlines and work independently. I’m enthusiastic about gaining practical experience outside of university and enjoy taking on new challenges that help me build confidence and transferable skills. Through my time at university so far i have also participated in group projects and volunteering activities that have strengthened my organisation and interpersonal abilities.
References
References available upon request.
VOLUNTEERING
As part of my Duke of Edinburgh (DofE) Bronze Award, I volunteered as a marshall at local Parkrun events. In this role, I supported the smooth running of weekly community runs by guiding participants along the route, ensuring their safety, and providing encouragement and assistance as needed. This experience helped me develop strong organisational, communication, and teamwork skills, as well as a sense of responsibility and commitment to supporting community initiatives.
I have experience caring for dogs as a responsible and trustworthy dog sitter. This role involves feeding, exercising, and supervising pets, as well as ensuring their safety and well-being while their owners are away. Through dog sitting, I have developed reliability, attention to detail, and time-management skills, as well as a patient and caring approach to responsibility.
Timeline
Social media Secretary
University of Liverpool
2025.08 - Current
Conference and events floor host
Hotel La Tour
2022.10 - Current
Teaching assistant in primary school
Two mile ash primary school
2021.07 - 2021.07
GCSEs -
Elizabeth Woodville School
09/2017 - 08/2022
A-Levels - Philosophy and ethics, Sociology, English language
Elizabeth woodville school
09/2022 - 08/2024