Maddison Leighton
Eastwood
Summary
Dynamic and results-oriented professional with a proven track record in hospitality and retail, notably at IKEA. Excelled in building customer relationships, enhancing sales expertise, and leading teams with enthusiasm. Demonstrates exceptional problem-solving abilities and attentive customer service, significantly improving customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
IKEA
Giltbrook, Nottingham NG16 2RP
03.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bartender
The Devonshire Arms
Sutton in Ashfield, Nottinghamshire
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Bartender
The Ravensdale Hotel
Mansfield, Nottinghamshire
03.2023 - 12.2023
- Maintained bar stocks, replenishing daily as necessary.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
- Welcomed guests with friendly conversation and fun atmosphere.
- Inspected customer identification to verify age against legal standards.
- Followed food safety and hygiene requirements to protect guests.
- Supported serving staff with fast, accurate beverage preparation.
Waitress
Dragon Wells
Eastwood, Nottinghamshire
10.2021 - 12.2022
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Greeted and escorted guests to tables.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Attended to customer's needs proactively for first-class waiting service.
Education
A-Levels - Health And Social Care/ Fine Art/ Design Technology
Hall Park Academy Sixth Form
Skills
- Attentive customer service
- Hygiene regulation
- Problem solving
- Organised and reliable
- Enthusiastic communicator
- Team leadership
- Hospitality expertise
- Sales expertise
- Strong multitasking
- Adaptable and Flexible
- Patience and understanding
- Relationship Building
- Compassionate Care
- Respectful and Compassionate
- Attentive to People
Timeline
Retail Sales Assistant
IKEA
03.2024 - Current
Bartender
The Ravensdale Hotel
03.2023 - 12.2023
Waitress
Dragon Wells
10.2021 - 12.2022
Bartender
The Devonshire Arms
A-Levels - Health And Social Care/ Fine Art/ Design Technology
Hall Park Academy Sixth Form