Ritika Karthikeyan
Leicester,United Kingdom
Summary
"Dedicated Customer Service Professional with extensive experience in front-of-house operations and event management. Adept at providing top-notch service in fast-paced environments, leading sales conversations, and fostering a welcoming atmosphere. Excels in communication, organization, and team collaboration, aiming to enhance customer experiences.
Overview
5
5
years of professional experience
Work History
RETAIL ASSISTANT/STORE ASSISTANT
Saravana General Store
Dombivli,Mumbai, India
01.2019 - 12.2019
- "Delivered outstanding front-of-house reception by warmly greeting customers, assisting with product selections, and managing customer inquiries effectively.
- "Provide product knowledge and styling advice to customers
- Handle customer inquiries, concerns, and complaints professionally and efficiently, ensuring high levels of customer satisfaction through personalized assistance.
Customer service representative
Adonmo
Mumbai ,India
03.2020 - 01.2021
- Front of House Management: Ensured the reception area was always welcoming and efficiently managed, catering to a high volume of client inquiries and providing immediate assistance which significantly improved customer satisfaction ratings.
- Event Coordination: Successfully planned and executed monthly customer engagement events, boosting community involvement and enhancing client relations.
- Sales Support: Supported the sales team by leading informational sessions for potential clients, contributing to a 20% increase in customer acquisition.
- Problem Resolution: Handled and resolved customer issues promptly, ensuring a seamless service experience which reduced customer complaints by 30%.
- Team Collaboration: Worked closely with cross-functional teams to streamline service delivery, ensuring a cohesive customer experience that upheld company standards.
Waiter/Kitchen Assistant/Cashier
The Kings Restuarant
Mumbai, India
04.2021 - 10.2021
- Managed staff of 8 as the head waitress in a high-end restaurant
- Created flower arrangements and prepared tables in an aesthetically pleasing manner before the service
- Memorized a 20+ dish menu and made personalized recommendations to customers
- "Provided exceptional front-of-house service, managing customer queries and ensuring a pleasant dining experience for up to 50 customers per shift."
- Assisted kitchen staff with washing dishes and preparing food when required
- Ensured tables held sufficient supplies of condiments, salt, pepper, and vinegar by assessing tables after use
- Assisted in the running of food, snack, and drink orders to customers in a careful and timely fashion
- Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary
- Constant checking on Customers and resolving their queries and providing knowledge about the company
- Preparing cheques for customers and processing payments through cash or credit card and returning any balances
- Skills developed: Customer service skills, The ability to work well with others, Ability to resolve customer's problems
- The ability to accept criticism and work well under pressure, to be thorough and pay attention to detail, Excellent verbal communication skills, A desire to help people, Active listening skills, A good memory.
Asst System Engineer
Tata Consultancy Services
Mumbai,India
07.2022 - 12.2023
- Acted as a team lead, delivering daily stand-up meetings as scrum master.
- Drove continuous improvement by creating and maintaining IT documentation, including IT asset management, software licensing.
- Ensured software quality by performing regression and system-level testing before release.
- Guaranteed data integrity by monitoring and maintaining backup systems.
- Reviewed and analysed security logs to determine and alleviate network threats.
Education
MSc. Advance Computer Science - IT
University of Leicester
Leicester 01/2024 -
Bachelor of Engineering in Information Technology - Information Technology
University of Mumbai
7 2015/2018 - 7 2019/2022
Skills
- Event Planning and Management,
- Customer Relationship Management,
- Strong Organizational Skills
- Effective Communication,
- Time Management
- Problem-Solving
- Attentive customer service
- Proactive and helpful
- Table arranging and cleaning
- Dishwasher operating
- Order taking
- Customer Service Rep
- Baking (Home-baking)
- Table service
- Table clearing
- Food ingredients expert
- Highly organized
- Menu memorisation
- Front-of-house procedures
- People skills
- Teamwork
- Customer service Advising
- Food safety knowledge
- Wine knowledge
- Cash handling & POS
- Multi-tasking
- Basic Maths and Money Handling
- Experience with POS Software
- Genuine Persuasiveness
- Time Management
- Ability to Learn Quickly and Accept Feedback
- Have sufficient knowledge of inventory techniques
- Have tidy and smart appearance
- Customer Service
Accomplishments
- Increased sales 50% by being attentive and providing world-class service
- Work collaboratively with team members to achieve store goals and objectives
- Communicate effectively with colleagues and management regarding customer feedback, stock levels, and any issues that arise
- Assist in training new staff members on company policies, procedures, and product knowledge
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Tamil
Fluent
Timeline
Asst System Engineer
Tata Consultancy Services
07.2022 - 12.2023
Waiter/Kitchen Assistant/Cashier
The Kings Restuarant
04.2021 - 10.2021
Customer service representative
Adonmo
03.2020 - 01.2021
RETAIL ASSISTANT/STORE ASSISTANT
Saravana General Store
01.2019 - 12.2019
MSc. Advance Computer Science - IT
University of Leicester
01/2024 -
Bachelor of Engineering in Information Technology - Information Technology
University of Mumbai
7 2015/2018 - 7 2019/2022
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