Maddison Heaps
Reading
Summary
Detail-oriented professional with expertise in time management and calendar oversight, driving operational efficiency and customer satisfaction. Strong communicator and collaborator, delivering impactful presentations and supporting team success. Committed to creative problem-solving and health and safety compliance, with a focus on continuous improvement.
Overview
5
5
years of professional experience
Work history
Work Experience Participant
Reading Borough Council
Reading, West Berkshire
06.2026 - 06.2026
- Planned and organised councillors’ diaries, communicating schedule changes to maintain alignment and support their activities.
- Delivered end-of-week presentation to executive director, enhancing presentation skills and communicating key insights.
- Completed week-long placement at Reading Borough Council, contributing to understanding of local government operations.
Participant in step into employment programme
Thames Water
Reading
04.2026 - 05.2026
- Guided participants in CV creation and interview preparation to enhance job application success.
- Developed CVs focusing on personal strengths and skills.
- Explored potential career paths within water sector to identify suitable opportunities.
- Delivered customer service and developed professional communication skills to improve participant engagement.
- 6-week short course at Thames Water’s head office in Reading, and covered following modules:
Volunteer
Thames Valley Police Station
Reading, West Berkshire
04.2021 - 12.2021
- Earned certificate recognising commitment and volunteer skills.
- Developed professional skills and gained understanding of workplace expectations through active participation.
- Assisted staff with daily tasks to support team operations and improve efficiency.
- Demonstrated responsibility by consistently following instructions to aid team efforts.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises and supplies for arriving guests.
Education
Completed secondary education - GCSEs, including Mathematics and English
Denefield Secondary School
Reading, RDGSkills
- Customer service
- Professional communication
- Team collaboration
- Attention to detail
- Organisational skills
- Time management
- Creative problem-solving
- Health compliance
- Resourcefulness
- Quick learner
- Reliability and responsibility
- Politeness and friendliness
- Positive attitude
- Effective presentations
Timeline
Work Experience Participant
Reading Borough Council
06.2026 - 06.2026
Participant in step into employment programme
Thames Water
04.2026 - 05.2026
Volunteer
Thames Valley Police Station
04.2021 - 12.2021
Completed secondary education - GCSEs, including Mathematics and English
Denefield Secondary School