Dynamic Receptionist with a proven track record in delivering exceptional customer service and administrative support. Skilled in calendar management, scheduling, data entry, and database administration. Known for reliability and strong client communication skills, ensuring efficient office operations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Meenakshi Mission Hospital & Research Centre
Madurai, India
01.2023 - 08.2024
Managed patient phone calls and messages, accurately recording details in EMR system.
Conducted callback calls as instructed by providers, adhering to professional etiquette.
Maintained up-to-date CPR and required certifications. Utilised computer scheduling system to follow registration procedures and update patient information. Registered new patients and entered demographic and insurance details into the system.
Scheduled, confirmed, cancelled, and rescheduled appointments, notifying clinical staff of changes. Identified scheduling issues and communicated with supervisors for resolution.
Provided continuous schedule updates throughout the day.
Pharmacy assistant
Appollo pharmacy
Madurai, India
11.2021 - 12.2022
Managed stock levels effectively to prevent shortages or excesses.
Collaborated with multidisciplinary healthcare team for enhanced patient outcomes.
Aided in creating effective signage around the store for improved navigation for customers.
Educated customers about proper usage and potential side effects of prescribed drugs.
Participated in continuing education workshops to stay abreast with latest pharmaceutical developments.