Maddison Baker
Normanton
Summary
Results-oriented professional skilled in leadership, strategic planning, and customer service. Delivers effective customer relationship management and operational support, driving process compliance and continuous improvement. Excels in fast-paced environments, managing multiple priorities and achieving outcomes under pressure. Focused on utilising expertise to create impactful business solutions and enhance organisational success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Aftersales Administrator
PrimaFlow F&P
Wakefield, Wakefield
10.2023 - 06.2026
- Managed customer accounts, maintaining strong client relationships and accurate records.
- Handled 60+ daily customer enquiries via phone, email, and face-to-face interactions.
- Resolved customer, billing, and delivery issues, improving service efficiency and reducing missed deliveries.
- Maintained databases and produced reports, spreadsheets, and business documentation.
- Collaborated across departments to streamline operations and improve workflow efficiency.
- Prepared KPI and operational reports to support management decision-making.
- Coordinated daily office operations, resolved issues, and implemented process improvements to enhance performance and customer satisfaction.
Senior care assistant
Ideal Care Homes
Wakefield, Wakefield
05.2023 - 10.2023
- Delivered person-centred care for up to 12 residents, ensuring dignity, comfort, and wellbeing.
- Administered medication and supported all aspects of personal care in line with care plans.
- Monitored and recorded residents' health, reporting concerns promptly to senior staff.
- Maintained accurate care documentation and upheld high standards of hygiene and safety.
- Safely assisted residents with mobility using approved moving and handling techniques.
- Supervised and supported a team of 5 staff members to ensure quality care delivery.
Transport Operations Supervisor
NewCold
Lofthouse, Leeds
12.2022 - 04.2023
- Coordinated daily transport operations, ensuring timely deliveries and efficient workflow management.
- Communicated with customers and drivers via phone and email to resolve delivery issues and provide support.
- Maintained accurate operational records and updated company systems.
- Collaborated with internal teams to improve productivity, efficiency, and service standards.
- Assisted with the recruitment, induction, and training of new drivers and operatives.
- Monitored team performance, implemented best practices, and supported continuous operational improvements.
Transport Operator
Newcold
Lofthouse, Leeds
08.2022 - 12.2022
- Coordinated driver and vehicle allocation to ensure efficient and timely deliveries.
- Maintained strong relationships with clients, drivers, and internal teams through professional communication.
- Monitored delivery operations, resolving route, scheduling, and logistics issues as required.
- Maintained accurate operational records and provided regular progress updates to management.
- Collaborated across departments to optimise transport performance, service levels, and cost efficiency.
Front of House member
Greene King
Castleford, Wakefield
08.2020 - 08.2022
- Delivered excellent customer service in a fast-paced environment, serving hundreds of customers daily.
- Resolved customer enquiries and requests professionally, ensuring a positive guest experience.
- Processed cash and card transactions accurately, reducing customer wait times.
- Managed staff scheduling and coordinated front and back-of-house operations, ensuring seamless service delivery.
- Trained and mentored new team members, enhancing performance and adherence to company standards.
- Led by example to support productivity, teamwork, and customer satisfaction.
Education
GCSEs - GCSE
St Thomas A Becket
WakefieldA-Levels - Public Services
Wakefield College
Wakefield 09.2020 - 09.2021
Skills
- Customer Relationship Management
- Customer Service Excellence
- Operational Support & Coordination
- Project Management
- Operational coordination
- Reporting & Documentation
- Attention to Detail
- Organization & Time Management
- Deadline-Driven & Results-Oriented
- Multitasking in Fast-Paced Environments
- Leadership
- Strategic Planning & Decision-Making
- Critical Thinking & Problem Solving
- Excellent Communication Skills
- Ability to Perform Under Pressure
Personal Information
Timeline
Aftersales Administrator
PrimaFlow F&P
10.2023 - 06.2026
Senior care assistant
Ideal Care Homes
05.2023 - 10.2023
Transport Operations Supervisor
NewCold
12.2022 - 04.2023
Transport Operator
Newcold
08.2022 - 12.2022
A-Levels - Public Services
Wakefield College
09.2020 - 09.2021
Front of House member
Greene King
08.2020 - 08.2022
GCSEs - GCSE
St Thomas A Becket