Chelsea Glaister
Maryport,Cumbria
Summary
I am an experienced Aftersaless administrator in the timber window and door industry, with a strong background in sales and customer service. I pride myself in delivering high-quality customer support, honed through three years as a sales advisor for a national bed company and previous experience as a receptionist in a busy GP practice. I hold qualifications in customer service and retail management, demonstrating commitment to professional development. I am looking for the opportunities to further enhance skills in a new environment.
Overview
12
12
years of professional experience
Work history
Aftersales Administrator
West Port Timber Window & Doors
Maryport, Cumbria
2022.06 - Current
- Managed customer enquiries for private clients and large companies, ensuring timely and effective responses.
- Facilitated communication between office staff and factory-floor teams to swiftly resolve issues.
- Processed warranty orders for parts dispatch and scheduled engineer tasks to maintain service excellence.
- Scheduled engineer visits in diaries on Calwin with visit details and delivered materials.
Sales Assistant
Sealy UK
Aspatria , Cumbria
2018.10 - 2022.06
- Handled customer queries via email and telephone, providing timely assistance.
- Resolved warranty queries and initiated replacement orders to enhance customer satisfaction.
- Coordinated delivery bookings with customers to ensure smooth order fulfilment.
- Processed production run orders in Sealynet, ensuring timely fulfilment.
Receptionist
James Street Group Practise
Workington, Cumbria
2016.06 - 2018.09
- Handled front desk booking, registering customers for appointments at reception.
- Managed patient calls to book appointments, request medication, and coordinate advice from GPs.
- Registered new patients and arranged emergency ambulances to ensure timely medical support.
- Responded to requests from GPs for patient care coordination, arranged emergency ambulances to support urgent patient needs.
- Updated customer records with processed hospital letters to maintain accurate patient information.
Building Society Cashier assistant
Cumberland Building Society
Maryport, Cumbria
2014.11 - 2016.06
- Processed customer deposits by accurately handling cash and cheque payments to ensure efficient transaction flow.
- Arranged customer account withdrawals within approved instructions and limits.
- Checked and reconciled colleagues' till balances to maintain financial integrity and support team operations.
Education
NVQ Level 2 - Travel and Tourism
Lakes College
Workington, Cumbria 2001.04 -
NVQ Level 2 - Customer Service
Lakes College
Workington, CumbriaA-Levels - Travel and Tourism
Netherhall 6th Form
Maryport, CumbriaA-Levels - Performing Arts
Netherhall 6th Form
Maryport, CumbriaA-Levels - English Language
Netherhall 6th Form
Maryport, CumbriaGCSEs - English Lit, English Language, Science, History, Geography, French, Art & Religious Education
St Joesph's Catholic High School
Workington, CumbriaGCSEs - Maths
Netherhall Night School
MaryportSkills
- Customer service excellence
- Effective telephone communication
- Problem solving
- Diary management and scheduling
- Diverse customer engagement
- Computer literacy in Outlook and Excel
- Full UK driving licence
Affiliations
- In my spare time and outside of work I enjoy attending music concerts, theatre shows & going for weekends away with my husband & dog. I also enjoy socialising with family & friends. In my quiet time I enjoy reading and I'm partial to a good rom-com! I'm also a member of a local gym although enjoyment may not be the work I use for it at 6am!
Timeline
Aftersales Administrator
West Port Timber Window & Doors
2022.06 - Current
Sales Assistant
Sealy UK
2018.10 - 2022.06
Receptionist
James Street Group Practise
2016.06 - 2018.09
Building Society Cashier assistant
Cumberland Building Society
2014.11 - 2016.06
NVQ Level 2 - Travel and Tourism
Lakes College
2001.04 -
NVQ Level 2 - Customer Service
Lakes College
A-Levels - Travel and Tourism
Netherhall 6th Form
A-Levels - Performing Arts
Netherhall 6th Form
A-Levels - English Language
Netherhall 6th Form
GCSEs - English Lit, English Language, Science, History, Geography, French, Art & Religious Education
St Joesph's Catholic High School
GCSEs - Maths
Netherhall Night School