Madalina Vlaicu
Galati
Summary
Dedicated professional with a strong background in product display arrangement, effective upselling, and inventory management. Demonstrates exceptional social-emotional learning skills, learner engagement, and classroom support. Proficient in using inventory management software and Microsoft Office, with a multilingual capability enhancing communication. Known for clear communication, patience, tolerance, and the ability to remain calm under pressure. A team player committed to continuous learning and delivering effective teaching techniques.
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Retail salesperson
Kagran
Galati
07.2024 - Current
- Assisted in stock replenishment during peak sales periods to maintain product availability.
- Enhanced customer experience by providing exceptional service and product knowledge.
- Kept up-to-date with the latest trends and product features to provide accurate information to customers.
- Maintained clean, organised shop floor for better shopping environment.
- Improved profitability by upselling and cross-selling products whenever possible.
- Resolved customer complaints promptly, resulting in increased customer satisfaction.
- Boosted sales by suggesting suitable products to customers based on their needs and preferences.
- Processed cash and card transactions efficiently, ensuring accuracy at all times.
- Conducted routine inventory checks to keep track of stock levels.
- Handled visual merchandising tasks, improving overall store appearance.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Sales advisor
H&M
Galati
07.2021 - 09.2021
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Boosted brand reputation with demonstration of product knowledge.
- Increased sales through effective negotiation and persuasion techniques.
- Maintained a clean, organised retail environment to enhance the shopping experience.
- Assisted in stock taking for accurate inventory management.
Client advisor
CGS
Galati
06.2019 - 09.2019
- Took ownership of complaints resolution process; ensured swift redressal.
- Adapted quickly to new company policies and guidelines, ensuring consistent service delivery.
- Identified client needs with precision, enhancing product recommendation accuracy.
- Upheld high standards of communication and professionalism whilst interacting with clients.
- Built strong relationships with clients, leading to increased loyalty.
- Conducted regular follow-ups to ensure client satisfaction.
Education
Master degree - Teaching
Dunarea de Jos
Galati 10.2022 - 07.2024
Bachelor degree - Teaching
Dunarea de Jos
Galati 10.2018 - 07.2022
Baccalaureate - Social Sciences
College Ion Mincu
Focsani 09.2014 - 07.2018
Skills
- Product display arrangement
- Effective upselling
- Motivation for continuous learning
- Inventory management software usage
- Social emotional learning
- Learner engagement
- Patience and tolerance
- Learning strategies delivery
- Team player
- Clear communication
- Classroom support
- Teaching techniques
- Calm under pressure
- Inventory management
- Multilingual
- Knowledge of Microsoft Office
Affiliations
- Reading Sci-fi books
- Travelling
- History
Timeline
Retail salesperson
Kagran
07.2024 - Current
Master degree - Teaching
Dunarea de Jos
10.2022 - 07.2024
Sales advisor
H&M
07.2021 - 09.2021
Client advisor
CGS
06.2019 - 09.2019
Bachelor degree - Teaching
Dunarea de Jos
10.2018 - 07.2022
Baccalaureate - Social Sciences
College Ion Mincu
09.2014 - 07.2018
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