Madalina Furculita
Basildon,ESS
Summary
Approachable and hardworking individual with a history of delivering exceptional customer service. Remains calm and collected in busy environments, takes initiative and communicates well with team members. Demonstrates strong attention to detail and fast-paced learning.
Overview
8
8
years of professional experience
Work history
Shift Leader
Caffe Nero
Billericay
02.2024 - 12.2025
- Prepared and served various coffee drinks, teas, and speciality beverages according to café standards.
- Handled customer orders, offered product recommendations, and provided friendly, knowledgeable service.
- Managed cash register and processed payments.
- Kept café clean, including tables, counters, equipment, and food prep areas.
- Restocked ingredients, supplies, and merchandise to ensure smooth daily operations.
- Followed health, safety, and food hygiene regulations always.
- Worked with team members to maintain a steady workflow during busy times.
Horse Groom
Barleylands Riding Centre
Basildon
02.2018 - 01.2023
- Assisted clients in riding lessons by offering help or advice if needed.
- Assisted and helped with many organised activities around lessons, such as trail rides, own a pony day, and birthday parties for children of various ages.
- Assisted children in wheelchairs to mount the horse using a portable horse mounting ramp safely and effectively.
- Worked and communicated with the team throughout the lessons to ensure the safety and comfort of the children.
Education
BS (Hons) - Psychology
University of East London
London 09/2022 - 05/2025
A-Levels - Psychology, Sociology, English Literature
The Billericay School
Billericay 09/2020 - 06/2022
Skills
- Efficient problem-solving
- Strong customer service and communication skills
- Ability to work well under pressure in fast-paced environments
- Attention to detail
- Multitasking and time management abilities
- Adaptability to changing tasks and priorities
- Effective communication with team members
Language
English
Fluent
Romanian
Native
Timeline
Shift Leader
Caffe Nero
02.2024 - 12.2025
Horse Groom
Barleylands Riding Centre
02.2018 - 01.2023
BS (Hons) - Psychology
University of East London
09/2022 - 05/2025
A-Levels - Psychology, Sociology, English Literature
The Billericay School
09/2020 - 06/2022