ANDREW JOHNSON
Summary
OBJECTIVE
A dedicated professional with extensive experience in customer service and inventory management. Seeking a position that allows me to leverage my skills in customer engagement, ensuring customer satisfaction, and efficient service delivery.
PERSONAL SUMMARY
An independent, friendly, and helpful individual with outstanding customer service skills. Proven capability to work under pressure in dynamic environments. Adept at teamwork, following instructions, and eager to learn.
Overview
11
11
years of professional experience
Work history
Inventory Management Coordinator - Day Shift
KFM at King's College Hospital
09.2021 - Current
- Ensure continuous supply of goods in line with the Trust's materials control system, coordinating with various wards and departments
- Undertake stock inventory processes utilising Omnicell Intelligent Cabinets, Automatic Data Capture, and other Materials Management systems
- Investigate and resolve discrepancies in stock, engaging with suppliers and maintaining open communication with Ward Managers
- Administer detailed record-keeping, ensuring accurate and up-to-date files
- Use handheld devices for scanning barcodes and order products based on a top-up system, ensuring stock levels meet predefined thresholds
- Confirm the accuracy of received stock against requisitions and delivery notes, taking necessary actions in case of discrepancies
- Collaborate with the Supply Chain Manager to process and maintain Materials Management performance records
- Build and nurture relationships with customers to better understand product requirements and applications
- Assist in the promotion of product rationalization, aiming to reduce overall stock holding
- Play a pivotal role in the implementation of new stock management or materials ordering systems adopted by the Procurement Department
- Act as a primary liaison between ward, clinical departments, and all facets of the Procurement Department
- Provide coverage for colleagues during absences, ensuring smooth operations
- Stay adaptable to evolving duties as directed by the Materials Manager or based on the development of the Materials Management function
- Training new colleagues on both inventory management system.
Inventory Management Coordinator - Night Shift
KFM at King's College Hospital
09.2019 - 09.2021
- Received, unpacked, and replenished Omnicell storerooms and labs, ensuring continuous stock rotation
- Use Omnicell system to adjust stock levels accurately
- Prioritised stock availability during shift, ensuring a full handover to day team
- Assisted ward managers in optimising purchases and managing stock levels
- Played a vital role in Omnicell inventory maintenance, including monitoring remote items, updating product lists, and conducting monthly cycle counts
- Trained new colleagues on Omnicell inventory platforms, ensuring efficient knowledge transfer.
Delivery Driver
Ocado Group
05.2018 - 05.2019
- Professional driving with high quality service
- Review deliveries with recipients to ensure they're accurate
- Delivering to customers on designated routes to agreed timeslot
- Maintaining timely communication by phone to customers to keep them informed
Customer Service Assistant
William Hill
01.2016 - 04.2017
- Answering customers questions by phone, email or face to face
- Selling products or services
- Handling complaints or passing them to a manager
- Entering information onto a computer system
- Taking payment via cash/card
- Giving winning returns to customers
Customer Service Assistant
Co-operative Food
03.2013 - 08.2015
- Responsibilities include checkout operations, stock control, replenishment organising the shop floor
Customer Assistant
Tesco
07.2012 - 01.2013
- Duties include stocktaking, filling shelves and tidying shop floor to maintain adequate displaying of goods, assisting and serving customers
Education
Customer Service, Employability Skills And Door Security -
Thames College
Working It Out/Tomorrows People
Diploma of Higher Education - Painting & Decorating
Lambeth College
LFB Life Course - undefined
London Fire Brigade
Archbishop Michael Ramsey Technology College
Skills
- Strong customer service aptitude
- Ability to handle challenging situations
- Team collaboration and support
- Inventory management
- Efficient problem-solving
- Communication skills
- Customer-focused
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Inventory Management Coordinator - Day Shift
KFM at King's College Hospital
09.2021 - Current
Inventory Management Coordinator - Night Shift
KFM at King's College Hospital
09.2019 - 09.2021
Delivery Driver
Ocado Group
05.2018 - 05.2019
Customer Service Assistant
William Hill
01.2016 - 04.2017
Customer Service Assistant
Co-operative Food
03.2013 - 08.2015
Customer Assistant
Tesco
07.2012 - 01.2013
Customer Service, Employability Skills And Door Security -
Thames College
Working It Out/Tomorrows People
Diploma of Higher Education - Painting & Decorating
Lambeth College
LFB Life Course - undefined
London Fire Brigade
Archbishop Michael Ramsey Technology College
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