MADALINA DIMOFTE

• Completed deep cleaning tasks resulting in a germ-free environment.
• Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
• Managed laundry process, washing, drying, folding.
• Created welcoming atmosphere with regular dusting and vacuuming of rooms.
• Managed waste disposal effectively for a cleaner environment.
• Serviced bathrooms with fresh supplies and regular cleaning.
• Maintained clean, safe environments for guests and staff, strictly following infection control policies.
• Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
• Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
• Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.
• Organised storage spaces for attractiveness and ease of use.

• Assist in the daily administration of inputting hours, logging and making corrections online.
• Assist in compiling HR related paperwork, such as return to work forms and agency induction forms.
• Permanent staff training and inputting training records.
• Agency staff training on their first day as part of agency induction.
• Provide contact point for agency staff.
• Check on agency staff progress throughout the night.
• Work in a team to produce programmes that are satisfactory to all relevant parties and departments.
• Collect all production plans and assist with the production stock take.
• Data entry of downtime and wastage for production.
• Ordering consumables and stocking them.
• Work place inspections.
• Assist with any operational team work as and when required.

MANAGING ORDERS AND SOLVING PROBLEMS IN THE PROCESS

• Make sure all the orders are printed at the correct time of the day
• Follow all the correct instructions from Customer Service Department
• Sort all the priority emails in time
• Answer phone calls from reception
• Helping my manager with ad hock tasks
• Preparing daily paperwork for each courier
• Use my knowledge when need it and help other colleagues with Khaos Control system issues
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Worked directly with Warehouse and Customer Service departments to achieve the best result
• Working on production floor for almost a year

ACHIEVEMENTS

• Trained an continuously mentored new team members
• Consistently exceeded internal performance levels on customer service requests such as time to solution offered and customer satisfaction

• Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation
• Educated customers on product and service offerings
• Assisted customers with product selection, sales, and returns
• Prepared products for sales floor and created appealing product displays
• Increased purchase totals by recommending additional items.

• Selling and preparing fast food products in the Braintree work place
• Entrusted daily with cash drawer up to 1000 pounds
• Sold over 70,000 pounds
• Served a high volume of costumers of various ethnic and socio-economic backgrounds
• Participated in daily and monthly inventory activities
• Operated cash register to process cash

• Selling of baby clothing items and toys
• Served a high volume of costumers and guide them into making the suitable choice
• Participated in merchandising activities
  
• Increased purchase totals by recommending additional items.
• Created attractive product displays to enhance customer experience and boost sales.
• Replenished floor stock and processed shipments to provide product availability for customers.
• Prepared products for sales floor and created appealing product displays.
• Met incoming customers and provided immediate assistance.
• Assisted in managing day-to-day business operations, including selling various baby products by explaining unique features and educating customers on proper application of products.