Madalin Smith
Inverness,Highlands
Summary
I'm a full-time university student currently studying Business Management, with over four years of experience working in the hospitality industry. Through this, I've developed strong people skills, the ability to stay calm under pressure, and a solid understanding of how teams and businesses work day to day. I'm now looking to take the next step and build a career in operations management or HR, where I can keep learning, support others and contribute to a team-focused, value led company. I'm organised, hardworking and genuinely enjoy working with people to make things run smoothly.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Food and beverage assistant
Kingsmills Hotel
Inverness, Highlands
07.2021 - Current
- Checked food quality before serving safeguarding diner's experiences.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Provided detailed menu information to customers, facilitating informed choice making.
- Followed strict alcohol serving laws maintaining legal compliance.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Cross-sold additional dishes and beverages boosting overall revenues.
- Adapted quickly to changing schedules ensuring consistent performance.
- Prioritised tasks during peak hours to ensure smooth operations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Provided first-class customer care through helpful, friendly service.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Accurately took orders, making menu recommendations as appropriate.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
Higher National Diploma - Business Management
University of Highlands and Islands
inverness 09.2024 - 04.2025
Skills
- Advanced customer support
- Team leadership
- Time management
- Customer care
- Patience and composure
- Verbal communication
- Team player
- Efficiency improvement
- Accounting basics
- Supply chain understanding
- Customer relations
Affiliations
- Hiking
- Painting
- Outdoors
Timeline
Higher National Diploma - Business Management
University of Highlands and Islands
09.2024 - 04.2025
Food and beverage assistant
Kingsmills Hotel
07.2021 - Current
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