Madalin Cojoaca
Manchester,Romania
Summary
A perceptive communicator with a strong ability to engage effectively with colleagues, demonstrating exceptional problem-solving skills that consistently deliver high-quality work. Adaptable and flexible, embracing change and challenging conventional work styles to enhance productivity. Passionate about delivering excellent customer care, resulting in positive feedback from employers. Thrives both independently and in team settings, valuing collaboration to achieve common goals.
Overview
9
9
years of professional experience
Work history
Customer assistant
Lidl
Manchester
2024.04 - Current
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Assisted customers with product selection to ensure satisfaction.
- Operated till systems smoothly, streamlining check-out process for customers.
- Improved customer relations by promptly addressing queries and concerns.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Provided excellent customer service to ensure repeat business.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Collaborated efficiently with team members to maintain smooth store operations.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
Sales assistant
Zara
Manchester
2023.06 - 2023.12
- Collaborated effectively with team members to meet sales targets.
- Monitored trends in consumer behaviour with keen attention to detail.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Utilised excellent communication skills to provide detailed product information.
Warehouse Operative - Goods In Department
In The Style
2020.08 - 2023.04
- Responsible for restocking shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
- Loading/unloading orders/parcels onto transport
- Efficiently picking items to fulfil orders
- Identifying and removing damaged products when received.
Waiter
Platzki Restaurant
2020.03 - 2020.07
- Responsible for ensuring our guests receive the highest standard of service and care
- Having a strong work ethic and good communication skills
- Energetic, positive and punctual with an excellent eye for detail
- Maintaining a positive attitude and enjoying to work in a team
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Warehouse Operative
BGC Ltd
2019.12 - 2020.02
- Ensuring work area is kept clean, neat and well organised
- Packing incoming stock away, taking inventory and reporting shortages
- Keeping records of incoming and outcoming shipments
- Sealing and tagging containers, confirming accuracy of orders and signing pick tickets to confirm
- Ensuring correct shipping information is attached and moving completed orders to shipping area
- Loading and unloading trucks
Warehouse Operative-Picker
In The Style
2019.02 - 2019.11
- Picking orders as requested by the management.
- Being a company that was based on clothes retail, my role was to fulfil client's orders and sent them for packing.
Fulfilment Associate
Amazon
2018.07 - 2018.11
- Accurately pack and ship our customer orders
- Scan, sort and divert packages containing the full range of Amazon’s products
- Move products using industrial trucks and machines, like forklifts and power pallets.
Housekeeping
Holiday Inn
2018.01 - 2018.04
- Cleaning and arranging guest rooms
- Washing dirty bedding, clothing, and linen
- Stocking and maintaining an inventory of housekeeping supplies
- Receiving visitors and showing guests around
- Dusting furniture or fixtures and polishing them
- Scrubbing and sanitising showers, bathtubs, toilets, countertops, and sinks
- Vacuuming and cleaning carpets, doormats, and rugs
- Reporting breakages, damages, and safety issues for repairs
Warehouse operative
XPO Logistics-Matches Fashion
2017.04 - 2017.11
- Responsible to pick the items and fulfil the orders and process them on the computer
Education
International Baccalaureate (IB) - PASS
G.Airinei College for Post and Telecommunications
Bucharest, RomaniaSkills
- Perceptive communicator with the capacity to engage with colleagues
- Problem-solving skills helped me deliver good quality work
- While I enjoy working independently, I enjoy when working in a team I find it fascinating how a group of people can come together and work effectively to achieve common goals
- Being adaptable and flexible has helped me to embrace change I have learned how to challenge conventional ways of working and diverse work styles
- My interest to deliver good quality customer care resulted in positive feedback from my employers
Timeline
Customer assistant
Lidl
2024.04 - Current
Sales assistant
Zara
2023.06 - 2023.12
Warehouse Operative - Goods In Department
In The Style
2020.08 - 2023.04
Waiter
Platzki Restaurant
2020.03 - 2020.07
Warehouse Operative
BGC Ltd
2019.12 - 2020.02
Warehouse Operative-Picker
In The Style
2019.02 - 2019.11
Fulfilment Associate
Amazon
2018.07 - 2018.11
Housekeeping
Holiday Inn
2018.01 - 2018.04
Warehouse operative
XPO Logistics-Matches Fashion
2017.04 - 2017.11
International Baccalaureate (IB) - PASS
G.Airinei College for Post and Telecommunications