Summary
Overview
Work history
Education
Skills
Timeline
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Laila Khan

Summary

Motivated legal professional with a robust academic foundation in Law and Human Rights, seeking to transition into a dynamic role within a law firm. Having recently graduated with a 2:1, my academic excellence is complemented by a genuine passion for the legal field. Eager to apply theoretical knowledge in a practical setting, I am enthusiastic about securing a training contract or paralegal position to gain hands-on experience and contribute effectively to the success of a forward-thinking legal team. With a commitment to learning and professional development, I am ready to embark on a rewarding career in law.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work history

Legal assistant

A K Gulati & Co Solicitors
, Sutton
02.2023 - Current
  • First point of contact, handling calls and email inquiries
  • Scanned, faxed and archived documentation for robust case files.
  • Bound deeds and documents and stored in orderly systems to maintain thorough records.
  • Conduct Anti-Money Laundering (AML) checks, verifying identities, reviewing documents, and assessing risks.
  • Coordinate client appointments, aligning schedules and providing pre-appointment information.
  • Expanded responsibilities to include probate work, analyzing deceased individuals' assets, liaising with financial institutions, drafting correspondences, and assisting in estate accounts and tax returns.
  • Facilitate smooth asset transfer during the probate process, coordinating with executors and beneficiaries.
  • Built positive client relationships to increase satisfaction and retention.
  • Managed client files with highest levels of confidentiality and discretion.

John Lewis Technical Support

Sitel
London
12.2022 - 01.2023
  • Fielded customer calls daily, demonstrating effective troubleshooting skills for a wide range of technical issues.
  • Specialised in guiding customers through resolving problems e.g. with televisions which included connectivity issues, picture quality adjustments, and software updates. Resulting in an 85% immediate resolution rate over the phone.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Investigated and diagnosed customer's technical and product queries.
  • Proficiently navigated John Lewis's systems to coordinate repairs, replacements, exchanges and refunds for issues that couldn't be resolved remotely.
  • Managed and resolved an average of 30 customer calls per day, showcasing efficiency and excellent troubleshooting skills.
  • Assisted wider customer service teams to produce external user guides and internal support tools.

NHS Test and Trace Call Handler

Sitel
London
08.2021 - 05.2022
  • Conducted sensitive calls to individuals who tested positive for COVID-19 or had close contact with a confirmed case.
  • Gathered crucial information on recent contacts, places visited, and symptoms experienced, ensuring comprehensive data for public health analysis.
  • Provided clear and empathetic guidance on government-mandated isolation procedures, contributing to an understanding of individual roles in curbing the pandemic.
  • Offered advice on symptom management and facilitated access to further medical assistance, enhancing the overall well-being of those affected.
  • Successfully managed and facilitated information gathering for an average of 25 sensitive calls per day during the peak of the pandemic response, exceeding established productivity benchmarks.
  • Navigated stressful and unpredictable situations with calm and collected approach.
  • Employed typing speed and accuracy to generate notes while speaking to callers.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.

Waitress

Aya restaurant
, Merton
05.2021 - 08.2021
  • Played a pivotal role at Lebense Restaurant, contributing to its revival post-COVID.
  • Spearheaded the setup process each day, including arranging seating, laying tables, preparing the outdoor area, and maintaining the shisha lounge.
  • Provided expert advice on the Lebanese menu, confidently addressing customer inquiries and taking orders.
  • Assisted in the kitchen with preparing starters and small plates.
  • Ensured high cleanliness standards by diligently cleaning tables, managing cutlery, and operating the dishwasher.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Completed thorough closing procedures each day, ensuring the restaurant was prepared for the following day's operations.

Cinema host

Backyard cinema
, Wandsworth
01.2019 - 01.2020
  • Versatile team member at Backyard Cinema in Wandsworth, responsible for various customer service roles including ticketing, bar work, and maintaining efficient organization of the stock room.
  • Actively contributed to creating a magical 'Winter Wonderland' atmosphere during the Christmas season, engaging customers through interactive performances, singing carols, and embracing various acting roles.
  • Received commendations for exceptional customer engagement skills, leading to a 15% increase in positive feedback from patrons.
  • Played a crucial role in setting up the cinema for each event, performing tasks ranging from essential maintenance such as cleaning and rearranging to assisting in constructing elaborate sets.

Education

GCSEs -

Ricards Lodge High School
London
09.2012 - 06.2017

A-Levels -

Graveney School
London
09.2017 - 06.2019

LLB and Human Rights -

University of Essex
Colchester
09.2019 - 05.2022

Skills

Legal Research and Analysis:

  • Demonstrated ability to conduct thorough legal research using various resources
  • Analytical skills in interpreting and applying legal precedents and statutes


Communication Skills:

  • Strong written and verbal communication skills
  • Ability to articulate complex legal concepts in a clear and concise manner


Client Interaction:

  • Experience or ability to engage with clients professionally and build positive relationships
  • Client-focused approach and excellent client communication skills


Teamwork:

  • Collaborative mindset and ability to work effectively within a team
  • Willingness to contribute to group projects and support colleagues


Problem-Solving:

  • Strong problem-solving skills and the ability to approach legal issues creatively
  • Demonstrated capacity to think critically and find practical solutions


Adaptability and Resilience:

  • Ability to adapt to changing legal environments and handle pressure
  • Resilience in managing setbacks and learning from challenges

Timeline

Legal assistant

A K Gulati & Co Solicitors
02.2023 - Current

John Lewis Technical Support

Sitel
12.2022 - 01.2023

NHS Test and Trace Call Handler

Sitel
08.2021 - 05.2022

Waitress

Aya restaurant
05.2021 - 08.2021

LLB and Human Rights -

University of Essex
09.2019 - 05.2022

Cinema host

Backyard cinema
01.2019 - 01.2020

A-Levels -

Graveney School
09.2017 - 06.2019

GCSEs -

Ricards Lodge High School
09.2012 - 06.2017

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Laila Khan