Dylan Proctor
Glasgow
Summary
Enthusiastic bartending professional with composure in high pressured, busy environments. Experienced, dedicated to cleanliness and organised with stock. Fast at filling orders and knowledgeable about different drink options.
Overview
4
4
years of professional experience
Work History
Bartender
Uilebheist Distillery & Brewery
04.2026 - 08.2026
- Served cocktails to customers, ensuring quality and presentation met standards.
- Took customer orders and prepared drinks following best practices for each type.
- Sold over 360 scottish whiskies, enhancing customer experience through expert recommendations.
- Identified and described flavour notes of house-brewed beers, guiding customers in their selections.
- Maintained stock levels and organised bar inventory for efficient service and quick customer access.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- As the distillery also offered tours I was able to help customers from all over the world
Bartender/waiter
Lovat Arms Hotel
Inverness, HLD
05.2022 - Current
- Served over 20 customers at a time in the bar, ensuring timely and efficient service.
- Managed service for tour groups of up to 50 people, ensuring excellent customer experiences and satisfaction.
- Monitored and organised bar inventory, maintaining optimal stock levels for smooth operations.
- I helped to recommend lots of the local whiskies that we sold, for example, the Dalmore whisky
- Cashed up till and effectively balanced all tills at the end of my shifts, and also shut down the whole hotel and bar
- I have worked at the Lovat Arms hotel since 2022 as a waiter, and as soon as I turned 19, I mainly worked in the Bar area serving drinks
Barista
Cafe Biagiotti
03.2025
- Greeted customers, offered samples and made suggestions based on customers' needs.
- Maintained thorough knowledge of menu items to respond to customer enquiries on the phone and in person accurately.
- Prepared a wide variety of coffees, teas and other drinks following prescribed recipes and presentation techniques to maintain consistent quality.
- Collected and disposed of waste food and drink containers from customer tables.
- Replenished counter displays and self-service areas to keep customers happy.
- Updated signage and displays to attract customers.
- I only worked here for a week as work experience to get my barista qualification, which I did achieve
Education
Environmental Management -
Glasgow Caledonian University
Glasgow04-2029
Skills
- Beverage knowledge
- Gin and whisky recommendations
- Patron relations
- Drink preparation
- Taking customer orders
- Food and beverage regulations
- Customer interactions
- Cash handling
- Upselling techniques
- Effective listening
- Bar replenishments
- Order taking
Timeline
Bartender
Uilebheist Distillery & Brewery
04.2026 - 08.2026
Barista
Cafe Biagiotti
03.2025
Bartender/waiter
Lovat Arms Hotel
05.2022 - Current
Environmental Management -
Glasgow Caledonian University