Mackenzie Thrash
Wimborne,Dorset
Summary
Share Code for Right to Work: WZP YCR 7NW (code valid 17 October 2026), DOB 27/09/1999 (Right to Work valid until 24 July 2028).
Enthusiastic individual with strong communication and teamwork skills, eager to contribute to collaborative environment. Proven ability to manage tasks efficiently and build positive relationships with colleagues and customers. Adaptable and quick to learn, consistently focused on delivering high-quality service. Confident in handling responsibilities and committed to supporting team goals.
Overview
5
5
years of professional experience
Work History
Director of Operations
Chick-fil-A
Kingston
2026 - 2026
- Built productive working relationships to inspire and guide personnel at multiple business levels.
- Motivated team members by providing mentoring and development opportunities.
- Cultivated culture of continuous improvement, clearly outlining objectives and ideal processes.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Assessed, identified and mitigated risk through strategic planning.
Field Talent Staff, Level 2
Chick-fil-A
Atlanta, GA
06.2022 - 11.2025
- Trained Team Members and Restaurant Leaders at 40+ Grand Openings, and Corporate-Owned Restaurants.
- Adapted to diverse circumstances and cultures across America and Canada to effectively equip Team Members and Restaurant Leaders with systems and processes that uphold Brand Standards.
- Created and led team-building and morale-boosting activities to foster a positive and inclusive work environment at Chick-fil-A, enhancing employee engagement and retention.
- Given and received feedback to maintain a collaborative and growth mindset culture.
Team Leader
Texas Lions Camp
Kerrville, TX
05.2025 - 08.2025
- Leader of 25 Bunkhouse Staff, ensuring campers received proper care and engagement.
- Mediated conflicts between bunkhouse staff, resolving issues with empathy and effective communication strategies.
- Cared for up to 50 campers in a parent free week-long camp, with various disabilities and limitations each week while ensuring each activity was adaptable and inclusive.
- Received up-to-date first aid best practices to react quickly during emergencies.
Director of Operations
Chick-fil-A
Houston, TX
09.2023 - 04.2024
- Oversaw scheduling and labour needs while reducing Benchmark Opportunity from 3.67% to 0.71% within three months.
- Improved positive food cost gap from 2.65% to 0.81% within three months.
- Led quarterly quality visits and improved scores from 93% to 99%.
- Developed and led cross-training sessions that strengthened teamwork and collaboration.
- Implemented on-hand cash tracking system that enhanced cash management and accountability.
References
- Tylan Lacy, Chick-fil-A, (M) +1 405 714 5327, (E) tylanlacy@gmail.com
- Karen-Anne King, Texas Lions Camp, (M) +1 830 377 3257, (E) karen-anne.king@texaslions.camp
- Abdullah Alaboosi, Chick-fil-A, Corporate (M) +1 210 995 6611, (E) abdullah.alaboosi2@cfacorp.com
- Matthew Fairman, Family, (M) +44 7759 028089, (E) mfairman@btinternet.com
Accomplishments
- Texas Lions Camp: Distinguished Service Award
- Chick-fil-A: Remarkable Futures Scholarship
Timeline
Director of Operations
Chick-fil-A
2026 - 2026
Team Leader
Texas Lions Camp
05.2025 - 08.2025
Director of Operations
Chick-fil-A
09.2023 - 04.2024
Field Talent Staff, Level 2
Chick-fil-A
06.2022 - 11.2025