Emma Maguire
Meath
Summary
Food services Director of Operations with extensive experience managing multi-site contracts in retail and food service sectors, including travel hubs and government services. Proven ability to foster strong client relationships and enhance client retention. Expertise in leadership, team motivation, and strategic decision-making, with a focus on operational excellence and P&L accountability. Skilled in business planning, risk mitigation, and continuous improvement initiatives.
Overview
15
15
years of professional experience
Work History
Director of Operations
KSG Catering
Dublin, Ireland
10.2016 - Current
- Drove business growth in Ireland from €47 million in 2016 to €68 million in 2025 across 120 locations.
- Manage client relationships and retention, ensuring accountability for P&L reporting.
- Manage eight Key Account Managers, Culinary Operations, Marketing Department, and Head of Projects.
- Participate in senior management decision-making involving HR & Training, QHSE, and Procurement.
- Co-lead company-wide QHSE initiatives to uphold operational standards.
- Spearheaded sustainability steering committee focusing on eco-friendly practices.
- Developed the Enrich Wellness project to promote sustainable eating and community engagement.
- Developed practical sustainability program with nine key environmental targets verified by Origin Green.
Operations Manager
KSG Catering
02.2013 - 01.2014
- Managed Leinster, Midlands and West of Ireland portfolio, reporting directly to CEO.
- Oversaw six Key Account Managers to drive client retention and satisfaction.
- Managed client relationships, ensuring effective communication and quarterly business reviews.
- Maintained P&L accountability through accurate reporting and financial oversight.
- Involvment in tender bids and mobilized new business opportunities.
- Designed innovative culinary concepts alongside tech solutions and operational enhancements.
- Ensured compliance with health and safety standards and operational protocols.
Group Mobilisation Manager
KSG Catering
Nationwide, Ireland
02.2012 - 02.2013
- Served as strategic leader for nationwide business takeovers and refurbishment upgrades.
- Managed mobilization and client liaison roles, overseeing HR matters related to TUPE and appointments.
- Ensured QHSE compliance through careful oversight of contractor and subcontractor appointments.
- Reviewed and submitted all RAMs for work permits to facilitate project execution.
- Screened contractor applications to ensure suitability for project requirements.
- Procured furniture, fixed assets, and equipment, including coffee machines and refrigerated displays.
- Maintained stringent budget adherence throughout procurement processes.
Group Senior Key Account Manager
KSG Catering
Leinster, Midlands & West of Ireland , Ireland
08.2010 - 02.2012
- Managed operations for high-profile sites, including Microsoft, under Director of Operations.
- Oversaw daily management of 150+ staff across multiple teams.
- Collaborated with managers to exceed financial and operational targets.
- Delivered weekly financial reports reflecting €7.1 million turnover.
- Cultivated strong client relationships to enhance service delivery.
- Facilitated development and training programs for operational teams.
- Promoted customer service excellence aligned with company standards.
- Executed successful mobilization of new contracts and managed TUPE consultations.
Education
Diploma of Higher Education - Event Managmen
Dublin Business School
Dublin2009
Skills
- Leadership and communication
- Interpersonal effectiveness
- Dependability and decisiveness
- Relationship management
- Proactive mindset
Languages
Italian
Advanced
C1
Interests
- Running
- Yoga
- Meditation
- Reading
- Nature
- Cooking
Timeline
Director of Operations
KSG Catering
10.2016 - Current
Operations Manager
KSG Catering
02.2013 - 01.2014
Group Mobilisation Manager
KSG Catering
02.2012 - 02.2013
Group Senior Key Account Manager
KSG Catering
08.2010 - 02.2012
Diploma of Higher Education - Event Managmen
Dublin Business School