Mackenzie Roberts

Property Investment Consultant Smoothsale – Cash House Buying Company [Start Date] – Present

Dynamic and results-driven Property Investment Consultant with a proven track record of successfully negotiating and managing both on-market and off-market property sales. Expertise in building long-term client relationships and navigating complex negotiations, particularly around reservation deposits to mitigate risks like gazumping. Adept at leading a team, overseeing operations, and managing the full lifecycle of property deals. Previously held a leadership role in customer experience and sales at Sky UK, developing and coaching high-performing teams.

Key Skills

• Negotiation & Relationship Building
• Property Sales & Investment Strategy
• Lead Generation
• Team Leadership & Staff Development
• Performance Management & Coaching
• Conflict Resolution & Compliance
• Customer Satisfaction & Retention
• CRM & Sales Platforms (Rightmove, Zoopla)
• Data Analysis & Sales Reporting

Professional Experience On-Market Sales (Rightmove & Zoopla)

• Closed £563,000 in property sales in the past year with a £5,000 minimum fee per sale.
• Sold reservation deposits on 47% of deals, helping buyers secure properties quickly and reduce risk of gazumping.
• Built strong client relationships through skilled negotiation and consultative selling techniques.
• Currently managing a £250,000+ sales pipeline with upcoming completions.
• Supervised and coached two staff members responsible for booking viewings and pitching reservations.
• Managed weekend office rotas and ensured seamless operational coverage.

Off-Market Investor Sales

• Generated £120,000 in investor sales over 6 months through personal sourcing of buyers.
• Managed full-circle deals including acquisition and resale, generating £36,000 and £45,000 in company profit respectively.
• Built investor relationships and sold off-market stock through auction and private deals.

• Leverage social media networks to source potential candidates effectively.
• Facilitated training sessions for interview panels increasing the effectiveness of selection process.
• Conducted initial interviews with prospective employees, ensuring alignment with company values.
• Evaluated resumes, leading to the shortlisting of qualified candidates.
• Developed strong relationships with hiring managers to understand their recruiting needs.
• Provided constructive feedback to unsuccessful applicants, enhancing company reputation amongst job seekers.
• Collaborated with HR teams for smooth onboarding of new hires.

• Managed and developed a team of 15 technical advisers through coaching, mentoring, and structured performance plans.
• Progressed through Sky’s Leader in Learning programme; became the youngest Customer Experience Leader in Leeds at age 22.
• Embedded a coaching culture with regular one-to-ones, call listening, and structured feedback—driving improved resolution quality and adviser engagement.
• Designed and delivered workshops on objection handling, upselling, and handling difficult conversations.
• Led a Sales Management Team initiative that increased sales conversion by 10% across the service centre.
• Took active ownership of recruitment including apprenticeship assessments and interviews.
• Managed sensitive conduct and performance matters, leading disciplinary actions and dismissals in collaboration with HR.
• Interpreted key performance data (CSAT, FCR, QA scores) to identify coaching needs and align strategy with wider business goals.