Mackenzie Laing

Stirling,Stirling

Summary

Accomplished professional specialising in communication, time management, and health and safety compliance. Proven ability to perform under pressure while delivering exceptional customer service and maintaining attention to detail. Strong leadership skills with a focus on organisation and effective inventory management. Dedicated to applying expertise in a dynamic environment.

Overview

years of professional experience

Certification

Work history

Coffee / jewellery supervisor

Malcolm Antiques and Jewellery

Guardbridge, Fife

2023.04 - 2026.02

Providing customer service and sales.
Handling cash transactions.
Preparing a variety of hot and cold beverages.
Making and preparing food in line with food safety standards.
Ensure a clean and safe work environment.
Delegating tasks across the staff team.
Maintaining stock rotation.
Key holder/ on call for jewellery during periods of closures.
Responsible for setting up jewellery display and securing it at night.
Detailed knowledge of jewellery, including sales, repairs and custom orders.
Responsible for training new team members across the jewellery and coffee shop.
Responsible for cashing up at the end of the shift.

Cleaner

Cupar Tyre and Auto Center

Cupar, fife

2021.09 - 2023.09

Responsible for cleaning all public and private areas.
Ensure a clean, safe environment in a busy car garage.

Education

Scottish Qualifications Certificate -

Bell Baxter Higher School

Cupar, Fife

2018.08 - 2024.05

Bachelor of Arts - Criminology and Law

University of Stirling

Stirling

2024.09 -

Skills

Good Time Management
Able to work under pressure
Good food preparation skills
Health and Safety Compliance
Experience with Customer Service
Good Communication skills

Attention to Detail
Good Leadership
Conflict Resolution
Inventory management
Flexible and works well with the team
Taking the initiative to work independently
Willing to assist with a variety of tasks and adapt to change