Lynsey Thomas

• Maintaining company records to ensure compliance and accessibility.
• Participate with contract negotiations to secure favourable terms for the company.
• Acts as the primary point of contact for staff and clients, enhancing communication.
• Provides clerical support, improving staff efficiency and workflow.
• Typing and proofreading documents to ensure zero errors.
• Organises travel arrangements and training sessions, supporting team development.
• Manages payroll data and transfers, ensuring timely and accurate payments.

• Contacting customers to ensure satisfaction with newly signed contracts and supply information on the next stage of their energy change over process.
• Used targeted questioning techniques to determine that the customer's contract details match those on file.
• Adhered strictly to company policies whilst handling customer data.
• Managed high volume of customer calls, whilst ensuring customer satisfaction.
• Worked extra hours during peak times for business continuity.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.

• Assisted the store manager on a daily basis.
• Scheduled staff rotas to meet business demands within budget.
• Balanced tills at the end of each shift for accurate accounting.
• Handled administrative tasks such as stock ordering and bookkeeping to support smooth operation of the store.
• Conducted inventories regularly, ensuring accurate stock control.
• Enforced health and safety protocols for staff and customers.

My time at Garlands call centre was working on the Vodafone contract.

• Managed high volume of inbound calls, ensuring swift response times whist maintaining customer satisfaction.
• Helped and advised customers with technical and account queries, amending customer account details, and accurately inputting data.
• Maintained up-to-date knowledge, resulting in effective product promotion.

• Managed phone calls, resulting in effective communication flow within the company.
• Assisted with administrative tasks, improving overall functionality of the office.
• Completed data entry tasks whilst adhering to strict deadlines.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.