Lynsey McGill
Stenhousemuir
Summary
Enthusiastic, positive attitude and hardworking individual, who when set a task does everything in her power to succeed.
Accomplished sales advisor with extensive experience in dealing with customers face to face or by telephone.
Delivers exceptional customer care from first to last contact with individual.
Caring and empathetic individual who listens intently to the situation in front.
Overview
24
24
years of professional experience
Work History
Store Manager
Bonny Travel
10.2022 - Current
- Day to day running of small independent travel agent
- Key Holder duties including managing cash, security and open and closing times
- Empowered sales team to maximise sales revenue and exceed set targets
- Briefed team daily to set agreed targets and agenda of the day
- Coaching and mentoring newer members of staff
- Face to Face sales and customer service for new and existing customers
Travel Agent
Bonny Travel
08.2014 - 10.2022
- Handled the travel arrangements for customers face to face and by telephone
- Researched holiday offers to use on company website and company facebook page
- Tailored customers holidays to the requests made by customers
- Arranged travel documentation in a timely manner for customers
- Cash Handling
- Established a base of loyal customers
Agent
Thomas Cook
03.2001 - 08.2014
- Handles the travel arrangements for customers face to face and by telephone
- Researched holiday offers for window displays
- Tailored customers holidays to the requests made by customers
- Arranged travel documentation in a timely manner for customers
- Sold foreign exchange to existing and new customers
- Cash Handling
Education
Standard Grades - School Education
Graeme High School
Falkirk1998
Skills
- Results-based leadership
- Devising business strategies
- Store opening and closing procedures
- Conflict resolution skills
- Team leadership
- Customer experience
- MS Office proficient
- Payment processing
- Sales reporting
- Relationship management
- Retail sales
- Administrative tasks
- Travellers with special needs
- Holiday upselling
Timeline
Store Manager
Bonny Travel
10.2022 - Current
Travel Agent
Bonny Travel
08.2014 - 10.2022
Agent
Thomas Cook
03.2001 - 08.2014
Standard Grades - School Education
Graeme High School