Meraj Mohammed
Warwickshire
Summary
Enthusiastic Store Manager competent with assessing performance indicators and leading sales teams towards optimal success. Strategic thinker who effectively collaborates with executives to launch new marketing initiatives. Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work history
Store Manager
DSK ELECTRICAL
Coventry, Warwickshire
06.2014 - Current
- Led branch to achieve maximum sales within territory, exceeding revenue forecasts
- Completed audits and risk assessments to achieve regulatory compliance
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties
- Managed cash and reconciled tills with rigorous security measures
- Trained and supervised team to deliver on store sales targets
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations
- Prepared sales reports and reconciled accounts with strong finance management skills
- Coached and mentored store team members to achieve multiple promotions
- Reorganized sales floor to improve visual merchandising displays
- Hired and trained 7 employees to deliver store goals
- Improved store ranking by identifying performance gaps
- Resolved complex customer enquiries, disputes and complaints
- Strengthened team performance by attracting and developing top talent
- Revamped store appearance and displays to reflect seasonal trends and promotions
- Oversaw stock takes to achieve accurate inventory and pricing
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing
- Enthusiastically interacted with customers and executive leaders to boost sales and team morale
- Fostered positive relationships with customers and suppliers
- Prepared rotas and administered payroll for large store
- Designed and implemented practices to boost customer satisfaction metrics
- Delivered quality service with friendly and professional demeanour
- Built store brand through successful advertising and visual merchandising strategies
- Oversaw processing and organization of incoming shipments
- Evaluated team performance and handled disciplinary actions
- Overhauled staff training program to elevate delivery of outstanding customer service.
- Completed opening and closing procedures each day.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Challenged and inspired team members to achieve business results.
- Oversaw business staffing and training, building successful, customer-focused team.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
IT Manager
Birmingham graduate school (University of Wales)
Birmingham
12.2010 - 12.2012
- Governed all levels of IT compliance, ensuring thorough data security and GDPR operations
- Integrated new business systems swiftly and accurately, building momentum for technical project opportunities
- Managed office phone lines and desktop phones, enabling high-performing conference and meeting room technologies
- Produced comprehensive management reports across IT systems for continued analysis and evaluation
- Closely managed department budgets and forecasts to optimize IT services against financial targets
- Carried out system builds, reviews and general administration to consistently maximize platform potential
- Resolved Windows and MacOS issues through proactive Service Desk management
- Controlled data, reporting and technology for available, secure system use
- Researched and implemented emerging technologies, hardware and software
- Communicated complex IT concepts to technical and non-technical audiences for complete comprehension.
- Maintained system security through regular testing and servicing.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Directed installation and configuration of computer hardware, operating systems and applications.
Education
CBSE - Maths ,Physics ,History
Vindhya Valley High School, Karimnagar
Karimnagar, India 06.2000 - 05.2001
MBA - International Management
University of Wales (Birmingham Graduate School)
Cardiff 09.2010 - 04.2012
Bachelor of Engineering in Computer sciences and Information Technology - Computer sciences and Information Technology
JNTU
India 09.2003 - 09.2007
Advanced Diploma Certificate of Education in computer systems - Maths ,Physics, Chemistry
Board of Intermediate
India 04.2001 - 04.2003
Skills
- Results-based leadership
- Internet Protocols
- Networking
- C
- Basics of Java
- Inventory control
- MS Office proficiency
- Microsoft Word
- Excel
- Outlook
- Oracle
- Access
- DBMS
- Email and Internet
- Relationship Management
- Visual merchandising
- Business development strategy
- Store Management
- Outstanding communication skills
- Customer satisfaction
- Self motivated
- Customer service skills
- Customer Service
- Shift checklists
- Operational planning
- Retail inventory management
- BTL promotions
- Guerilla marketing
- Brand building
- Wholesale marketing
- Brand positioning
- Pricing strategies
Custom
I enjoy watching football, swimming, socializing with friends, meeting new people and experiencing new challenges.
Personal Information
Visa status: No sponsorship visa required
Languages
English
Fluent
Accomplishments
Employee of the Year for 3 consecutive times!
Affiliations
- dancing, Hiking
References
References available upon request.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Store Manager
DSK ELECTRICAL
06.2014 - Current
IT Manager
Birmingham graduate school (University of Wales)
12.2010 - 12.2012
MBA - International Management
University of Wales (Birmingham Graduate School)
09.2010 - 04.2012
Bachelor of Engineering in Computer sciences and Information Technology - Computer sciences and Information Technology
JNTU
09.2003 - 09.2007
Advanced Diploma Certificate of Education in computer systems - Maths ,Physics, Chemistry
Board of Intermediate
04.2001 - 04.2003
CBSE - Maths ,Physics ,History
Vindhya Valley High School, Karimnagar
06.2000 - 05.2001
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