

I have over 30 years of experience in the health claims industry, specializing in communication, problem-solving, and attention to detail. I have a proven track record of delivering exceptional customer service and enhancing claimant experiences during challenging times.
I am actively involved in team development through training, mentoring, and coaching, while also stepping into help manage the team as needed.
I feel I am recognized for being approachable, reliable, and trustworthy among my peers, with a strong passion for supporting team growth.
Communication skills
Problem solving
Attention to detail
Empathy in interactions
Training and mentoring staff
Patience
Listening skills
Calm under pressure