Sarah Ashenford
Veterinary Management
Tetbury,Gloucestershire
Summary
Highly skilled professional with a strong background in office administration, known for excellent verbal and written communication. Demonstrates faultless customer service and exceptional organisational skills. Friendly nature enhances team dynamics and client interactions. Committed to leveraging these strengths to contribute effectively to a dynamic work environment.
Overview
36
36
years of professional experience
Work history
Senior Claims Assessor
Many Pets Insurance
Home Office
2022.03 - Current
- Complied fully with all regulatory requirements whilst handling insurance claims.
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Conducted thorough investigations into disputed or complex insurance claims.
- Processed inbound customer calls promptly to meet call-handling timeframe targets.
- Liaised with policyholders for claim resolution and customer satisfaction.
- Reviewed medical records meticulously for claim evaluations.
- Conducted in-depth investigations into disputed insurance claims.
- Worked under strict deadlines without compromising quality of work or client service.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Followed up on all client requests and verified resolution.
- Displayed energy and enthusiasm in fast-paced environment.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Handled high volume calls to address customer inquiries and concerns.
Client Account Associate
Willows Veterinary Centre & Referral Services
Solihull, West Midlands
2021.02 - 2022.03
- Ensuring timely payment of client debts
- Following up payments as needed
- Negotiating payment plans with clients
- Responding to relevant client enquiries
- Processing and reconciliation of invoices
- Checking and posting of receipts to accounting systems
Scheduler/Supervisor
The Care Bureau
Royal Leamington Spa, Warwickshire
2020.09 - 2021.01
- Weekly Rota's
- Responsible for coordinating a large team of carers
- Administration duties
- Medical Administration Forms
- Client Care Plans
- Client Assessments
- Supervisor Shifts
Sales Coordinator
Engel UK Ltd
Warwick, Warwickshire
2016.10 - 2020.08
- Responsible for processing customer orders
- Supporting Area Sales Managers, administration
- Preparing quotations along with commercial terms and conditions
- Sending out customer satisfaction surveys
- Event Planning
Practice Manager
The Clockhouse Veterinary Hosptial
Stroud, Gloucestershire
2010.02 - 2016.07
- Repsonsible for RCVS accreditation
- H&S risk assessments
- Over seeing the team of 16 receptionists
- Coordinating Veterinary Surgeons Rotas
- Debt Control
- Marketing
- Building and Maintence for all sites
- Optimised staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance.
Insurance Manager
The Clockhouse Veterinary Hospital
Stroud, Gloucestershire
2008.04 - 2010.01
- Insurance Claims adviser
- Processing Insurance E-claims
- Petplan insurance adviser
- Internal staff training
- Customer support
Customer Care Manager
The Clockhouse Veterinary Hospital
Stroud, Gloucestershire
2004.02 - 2008.03
- Completed ward rounds with Veterinary Surgeons
- Client updates regarding inpatients
- Post operative calls
- Bill updates
- Insurance queries
- Preparing client quotations
- Product Sales
Senior Receptionist
The Clockhouse Veterinary Hospital
Stroud, Gloucestershire
1997.03 - 2003.04
- I lead a team of 14 receptionists, prepared their Rota's along with the processing of insurance claim forms.
- Customer Care Management & booking client appointments and visits.
- Giving clients advice on flea and worm treatments.
- Management of booster reminders along with Pet Healthcare Plans
- Regular in house training.
Veterinary Nurse
The Clockhouse Veterinary Hospital
Stroud, , Gloucestershire
1990.07 - 1996.03
- Live in nurse, working 1 in 3 nights and 1 in 3 weekends.
- Kennels
- Prep
- Theatre
- Consulting Nurse
- Reception
Education
NVQ Level 3 - Customer Care
Gloucester College
Gloucestershire06.1997
GCSE -
Stroud College
Stroud07.1994
GCSE -
Manor School
Stroud07.1990
Skills
- Excellent verbal and written communication
- Faultless customer service
- Organisational skills
- Friendly nature
- Office administration
Interests and Hobbies
I love spending time with my family and going on country walks with my two Labradors.
References
Melvyn Wilkins
PetPlan Insurance Manager (now retired).
07887 895274
Paul Mitchel
Veterinary Surgeon & Director
+65 97702423
References
References available upon request.
Timeline
Senior Claims Assessor
Many Pets Insurance
2022.03 - Current
Client Account Associate
Willows Veterinary Centre & Referral Services
2021.02 - 2022.03
Scheduler/Supervisor
The Care Bureau
2020.09 - 2021.01
Sales Coordinator
Engel UK Ltd
2016.10 - 2020.08
Practice Manager
The Clockhouse Veterinary Hosptial
2010.02 - 2016.07
Insurance Manager
The Clockhouse Veterinary Hospital
2008.04 - 2010.01
Customer Care Manager
The Clockhouse Veterinary Hospital
2004.02 - 2008.03
Senior Receptionist
The Clockhouse Veterinary Hospital
1997.03 - 2003.04
Veterinary Nurse
The Clockhouse Veterinary Hospital
1990.07 - 1996.03
NVQ Level 3 - Customer Care
Gloucester College
GCSE -
Stroud College
GCSE -
Manor School