Lynsey Duncan

Experienced leader in Health Care and Third Sector settings. Registered Adult Nurse. Proven record of change management and driving transformational change across multiple services. Associate Member of the Higher Education Academy. Strong background in education planning and delivery. Skilled in fostering a positive culture within teams and a culture of excellence. Professionally and personally driven to improve the quality of life for people living with long term conditions. Strong leader, skilled in leading teams to meet strategic objectives. Driven by impact and evaluation of services to evidence value added outcomes to key stakeholders. Exceptional organisational and time management skills.

Achievements

• designed, established and delivered the first formal education programme for stroke in Grampian
• established the first TIA nurse-led clinic in Moray
• implemented a whole system approach to goal setting across multiple service delivery teams
• representing CHSS at national and local events/meetings
• creation of Standard Operating Procedures (SOP's) to ensure excellence and consistency in service delivery
• publication of a 'What Your Patient is Thinking' article for the British Medical Journal to promote the CHSS Out of Hospital Cardiac Arrest Bystander support service
• renewal of service level agreements to include offer of self management programme and stroke nurse 6-month reviews
• facilitated the inaugural virtual No Life Half Lived#2 webinar

Leadership Skills

• led a team of NHS health care professionals to deliver stroke education - while in a third sector role
• led a team of nursing staff through the Covid-19 pandemic
• involvement in multiple projects, leading a group of clinical and coordinator teams to deliver on outcomes
• led clinical teams to embed the principles of self management into service delivery
• led on advice line expansion, including design of coordinator and volunteer roles to deliver single point of access and triage for reactive calls and referrals
• fostered collaboration between NHS boards and CHSS
• strong background in leading teams through change management
• budgetary responsibility for clinical and coordinator teams

Impact & evaluation

• led on creation of organisational wide SOP for Microsoft Dynamics 365 (D365) users to ensure data collection is accurate
• national evaluation of stroke nurse service - reporting on outcomes to key stakeholders
• design and implementation of a monthly Stroke Care Bundle poster which was successful in improving compliance with Scottish Stroke Care Standards
• experience in using power-BI to report on Key Performance Indicators (KPI's)
• user of D365 to collate data to drive forward improvement in service delivery
• led on several changes to D365, working with data team, to ensure that changes improve data collection and have a whole system approach
• participation in senior management team approach to Value Added Framework to determine impact of service delivery
• operational and budgetary planning to drive forward strategic objectives

Additional Education

• UHI/NES Technology Enhanced Learning Design and Facilitation - Train the Trainer
• Risk Assessment Training
• Project Management Workshop
• HR: Line Manager Training
• Change Management
• Shared decision making
• Self Management workshop
• Income generation strategy workshop