Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
CustomerServiceRepresentative

Wendy McNeish

MUIR OF ORD ross shire,Highland

Summary

A dedicated professional with a strong focus on customer service, demonstrating efficient telephone and face-to-face etiquette. Known for excellent verbal articulation and a patient attitude, ensuring a courteous and customer-focused approach in all interactions. Capable of working under pressure while maintaining excellent timekeeping skills. Passiionate about providing excellent customer service satisfaction. I feel I am friendly with a knowledge of active listening and empathy if required.

Overview

2017
2017
years of professional experience
3
3
years of post-secondary education

Work history

Customer service representative

Tesco Extra
Inverness, Inverness

Customer service representative

Vertex
Dingwall, Dingwall
05.2009 - 07.2016
  • Delivered exceptional customer service by resolving inquiries and issues efficiently.
  • Managed customer accounts by updating information and processing requests promptly.
  • Collaborated with team members to enhance service delivery and streamline processes.
  • Worked on different services, i e Registrars helpline, Library bookings, Electoral helpline and general switchboard queries.
  • I also helped new members of staff

Customer service representative

Tesco Extra
Inverness, Inverness
06.2007 - 04.2009

I started on the Checkouts but also helped in the electrical department when needed but as I lived in Evanton at the time it was then easier for me to work in Dingwall. I enjoyed work at the checkouts as I love chatting to people and helping those not so able to pack their shopping if needed.

Education

Secretarial - Face to face and telephone studies

Inverness UHI
Inverness
06.1998 - 05.2001

Skills

Efficient telephone and face to face etiquette

Can work under pressure

Excellent time keeping

Customer Focused approach

Excellent verbal articulation

Patient arritude

Courtesy etiquette



Affiliations

  • I am a huge animal lover and enjoy walking my dog. I enjoy reading, various types of music and helping others if needed

Timeline

Customer service representative

Vertex
05.2009 - 07.2016

Customer service representative

Tesco Extra
06.2007 - 04.2009

Secretarial - Face to face and telephone studies

Inverness UHI
06.1998 - 05.2001

Customer service representative

Tesco Extra
Wendy McNeish