Wendy McNeish
MUIR OF ORD ross shire,Highland
Summary
A dedicated professional with a strong focus on customer service, demonstrating efficient telephone and face-to-face etiquette. Known for excellent verbal articulation and a patient attitude, ensuring a courteous and customer-focused approach in all interactions. Capable of working under pressure while maintaining excellent timekeeping skills. Passiionate about providing excellent customer service satisfaction. I feel I am friendly with a knowledge of active listening and empathy if required.
Overview
2017
2017
years of professional experience
3
3
years of post-secondary education
Work history
Customer service representative
Tesco Extra
Inverness, Inverness
Customer service representative
Vertex
Dingwall, Dingwall
05.2009 - 07.2016
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Managed customer accounts by updating information and processing requests promptly.
- Collaborated with team members to enhance service delivery and streamline processes.
- Worked on different services, i e Registrars helpline, Library bookings, Electoral helpline and general switchboard queries.
- I also helped new members of staff
Customer service representative
Tesco Extra
Inverness, Inverness
06.2007 - 04.2009
I started on the Checkouts but also helped in the electrical department when needed but as I lived in Evanton at the time it was then easier for me to work in Dingwall. I enjoyed work at the checkouts as I love chatting to people and helping those not so able to pack their shopping if needed.
Education
Secretarial - Face to face and telephone studies
Inverness UHI
Inverness 06.1998 - 05.2001
Skills
Efficient telephone and face to face etiquette
Can work under pressure
Excellent time keeping
Customer Focused approach
Excellent verbal articulation
Patient arritude
Courtesy etiquette
Affiliations
- I am a huge animal lover and enjoy walking my dog. I enjoy reading, various types of music and helping others if needed
Timeline
Customer service representative
Vertex
05.2009 - 07.2016
Customer service representative
Tesco Extra
06.2007 - 04.2009
Secretarial - Face to face and telephone studies
Inverness UHI
06.1998 - 05.2001
Customer service representative
Tesco Extra